I cannot open s-frame

hchung

When I try to open s-frame I get this error message:

Altair License Manager: License error

Feature(s): GlobalZoneAM, HyperWorks, HWSframePro
Error Code: 15
Error Description:
[NETWORK] 6200@localhost - (Err: 15) Unable to connect to license server

Feature: SframePro
Error Code: 4
Error Description:
[LOCAL] .\srms-apr.dat - (Err: 4) License file is using unknown/invalid syntax

License Path:

Altair Managed Licensing: License error

Feature: SframePro
Error Code: -10
Error Description:
[LicID 115991] AU Enterprise Suite - (Err: -39) While checking out feature "GlobalZoneAM": Requested version number is greater than version number in license (Version found in license is: 24.0)
[LicID 126320] AU AEC Structural Engineer - (Err: -10) While checking out feature "GlobalZoneAM": Not enough features available (Only 0 features available.)
[LicID 131511] AU Enterprise Suite - (Err: -10) While checking out feature "GlobalZoneAM": Not enough features available (Only 0 features available.)
[LicID 134835] AU Enterprise Suite - (Err: -10) While checkAltair License Manager: License error

Feature(s): GlobalZoneAM, HyperWorks, HWSframeEnt
Error Code: 15
Error Description:
[NETWORK] 6200@localhost - (Err: 15) Unable to connect to license server

Feature: SframeEnt
Error Code: 4
Error Description:
[LOCAL] .\srms-apr.dat - (Err: 4) License file is using unknown/invalid syntax

License Path:

Altair Managed Licensing: License error

Feature: SframeEnt
Error Code: -10
Error Description:
[LicID 115991] AU Enterprise Suite - (Err: -39) While checking out feature "GlobalZoneAM": Requested version number is greater than version number in license (Version found in license is: 24.0)
[LicID 126320] AU AEC Structural Engineer - (Err: -10) While checking out feature "GlobalZoneAM": Not enough features available (Only 0 features available.)
[LicID 131511] AU Enterprise Suite - (Err: -10) While checking out feature "GlobalZoneAM": Not enough features available (Only 0 features available.)
[LicID 134835] AU Enterprise Suite - (Err: -10) While checkAltair License Manager: License error

Feature(s): GlobalZoneAM, HyperWorks, HWSframeStd
Error Code: 15
Error Description:
[NETWORK] 6200@localhost - (Err: 15) Unable to connect to license server

Feature: SframeStd
Error Code: 4
Error Description:
[LOCAL] .\srms-apr.dat - (Err: 4) License file is using unknown/invalid syntax

License Path:

Altair Managed Licensing: License error

Feature: SframeStd
Error Code: -10
Error Description:
[LicID 115991] AU Enterprise Suite - (Err: -39) While checking out feature "GlobalZoneAM": Requested version number is greater than version number in license (Version found in license is: 24.0)
[LicID 126320] AU AEC Structural Engineer - (Err: -10) While checking out feature "GlobalZoneAM": Not enough features available (Only 0 features available.)
[LicID 131511] AU Enterprise Suite - (Err: -10) While checking out feature "GlobalZoneAM": Not enough features available (Only 0 features available.)
[LicID 134835] AU Enterprise Suite - (Err: -10) While check

Tayen_Aguilar_57

Hello HChung, thank you for your message.

This looks like a license issue, I encourage you to submit a support ticket using this form:

https://community.altair.com/categories/support

That way we can track the issue linked to your account and provide you with the best answer,

Best,

Tayen Aguilar

Altair Support