License errors when trying to launch sframe
The following errors pops up whenever I try launching sframe. I just downloaded the 2025 version for windows 10 and 11 64 bit. Any help solving this would be greatly appreciated.
Best Answer
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Hello, Bryan,
Thank you for reaching out.
The message indicates that the launch is failing due to a product version being different (v2025) from your current license (v2024). We recommend contacting your company to find out if they requested their license to be updated to v2025. Additionally, we can contact your AM to request this license upgrade.
Regards,
Alejandro Lopez
Altair Support
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Altair EmployeeAnswers
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Hello, Bryan,
Thank you for reaching out.
The message indicates that the launch is failing due to a product version being different (v2025) from your current license (v2024). We recommend contacting your company to find out if they requested their license to be updated to v2025. Additionally, we can contact your AM to request this license upgrade.
Regards,
Alejandro Lopez
Altair Support
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Thank you for the solution, Alejandro.
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