License errors when trying to launch sframe

BRusagara
BRusagara Altair Community Member
in Community Q&A

The following errors pops up whenever I try launching sframe. I just downloaded the 2025 version for windows 10 and 11 64 bit. Any help solving this would be greatly appreciated.

Screenshot 1 of errors.png
Screenshot 2 of errors.png
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Best Answer

  • Alejandro_López_Av
    Alejandro_López_Av
    Altair Employee
    Answer ✓

    Hello, Bryan,

    Thank you for reaching out.

    The message indicates that the launch is failing due to a product version being different (v2025) from your current license (v2024). We recommend contacting your company to find out if they requested their license to be updated to v2025. Additionally, we can contact your AM to request this license upgrade.

    Regards,

    Alejandro Lopez

    Altair Support

Answers

  • Alejandro_López_Av
    Alejandro_López_Av
    Altair Employee
    Answer ✓

    Hello, Bryan,

    Thank you for reaching out.

    The message indicates that the launch is failing due to a product version being different (v2025) from your current license (v2024). We recommend contacting your company to find out if they requested their license to be updated to v2025. Additionally, we can contact your AM to request this license upgrade.

    Regards,

    Alejandro Lopez

    Altair Support

  • BRusagara
    BRusagara Altair Community Member

    Thank you for the solution, Alejandro.

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