Error in installation ESAComp

Altair Forum User

I'm trying to install ESA Comp on a Windows partition of a MacBook Pro 2013.

I've follewd all the required steps but at the end it still give me this error :

 

Altair License Manager: License error

 

Feature(s): GlobalZoneEU, Hyperworks,HWHyperWorksEDU

Error Code: 9

Error Description:

Feature not found 

 

Feature HyperWorksEDU

Error Code: 9

Error Description:

 

License Path: C:/Program Files (x86)/ESAComp 4.7.0

Altair Hosted Hyperworkd Units: License error

 

Feature: HyperworksEDU

Error Code: -40

Error Description:

While checking out feature 'GlobalZoneEU': Requested feature name was not found in licenses

 

 

What's the problem ??

Thanks

Koushik Chandrashekhar_21806

Hi,

 

The software requires a license file to function, You should find the license file attached to the email with the software download links,

 

After downloading the license file, rename it to altair_lic.dat and place the same in the <installation directory>/security folder

 

 <?xml version="1.0" encoding="UTF-8"?>

 

If you have already done the above and still face the error, Use windows folder options / view > display file name extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,

 

You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

 

When you open the license file in a text editor you will see an Ethernet address there in a line that says 'ETHERNET =

        

The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

 

Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

<?xml version="1.0" encoding="UTF-8"?>

 

The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used.

 

That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID here https://studentedition.altair.com/