Licence error v2024.1

EAR
EAR Altair Community Member
in Community Q&A

Hello,

I have a licence problem when running a forming analysis through HYPERFORM AND RADIOSS.

Below you have the error code :

License error:
Altair License Manager: License error
Feature(s): GlobalZoneEU, HyperWorksEDU
Error Code: 9
Error Description:
Feature not found
License Path: C:/Program Files/Altair/2024.1/hwdesktop\security\altair_lic.dat;C:/Program Files/Altair/2024.1/security/altair_lic.dat
Altair Managed Licensing: License error
Feature: HyperWorksEDU
Error Code: -40
Error Description:
[LicID -1] (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses
ERROR WHILE CHECKING LICENSE !
ERROR : 24.0 Feature Radioss or HWRadioss not found on license file
Altair License Manager: License error
Feature(s): GlobalZoneEU, HyperWorksEDU
Error Code: 9
Error Description:
Feature not found
License Path: C:/Program Files/Altair/2024.1/hwdesktop\security\altair_lic.dat;C:/Program Files/Altair/2024.1/security/altair_lic.dat
Altair Managed Licensing: License error
Feature: HyperWorksEDU
Error Code: -40
Error Description:
[LicID -1] (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

==== End of solver screen output ====

==== Solver FAILED ====

Please, can anyone help me ?

Thanks in advance.

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Answers

  • etembras
    etembras
    Altair Employee

    Hello Ear,

    There is an article in the community that might help you out. Depending on your license type, you might need to check different things.

    https://community.altair.com/discussion/39808/start-using-altair-simulation-software

    Does that help? If you are still finding trouble, you can add more details about your license type and the steps you followed.

    I hope it helps.

  • EAR
    EAR Altair Community Member

    Hello Etembras,

    Thank you for your proposition. I've already found a solution from ALTAIR SUPPORT.

    The problem was that the software dId'nt read the license path in the environment user variable. By deleting the variable from user variables and defining it under system variables, it works.

    I hope it could help someone with the same problem I had.

    Best regards

  • etembras
    etembras
    Altair Employee

    Oh, that is surprising! But most of all I am glad my colleagues were able to help you out!

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