Altair RISE

A program to recognize and reward our most engaged community members

Nominate Yourself Now!

Error 9 in HW 2017 student edition

Hello sir,

I was using Hyperworks student edition from Feb 2018 and it was working perfectly fine. But from last few days its showing Error 9 while launching.

<?xml version="1.0" encoding="UTF-8"?>

I have gone through this forum and also checked the license file extension it looks okay.

image.png.21e130bcc31b86aa4f43b59d7a05dfd5.png

The confusing thing is that in the license file Ethernet Id written is F430B98E1CAA. while by ipconfig/all, I couldn't find any host id which is written in the license file. Is it possible that ETHERNET HOST ID changes over time without changing any hardware of the ps, because it was working fine before with the same file in the same pc?

image.png.fd05ff0314a1d745504d9d6447135c73.png image.png.3af40d4b6f98c85804ac9df15819fd40.png

Also attached the license file and ipconfig text file with this.

Please help me....

Unable to find an attachment - read this blog

Find more posts tagged with

English

Licensing and Altair Units

Accepted answers

All comments

Rahul_P1

Hi, It is possible that the ethernet ID changes, at this moment we see from the ipconfig output that the usable ID is the one under wireless lan adapter wifi.

Altair Forum User

Thanks, Rahul for the reply.

Is it B0-35-9F-56-50-6D? If yes let me know the procedure to get student license file for the same...

Altair Forum User

issue solved. Somehow the network adapter address was set different than the default. Now set it default and HW is working fine.

Thanks for the quick response here.

way to change Network address

This PC > Properties > Device Manager > Network Adapters > Realtec (choose ethernet adapter) > Properties > Advanced > Network Adddress > Choose not present for default.

<?xml version="1.0" encoding="UTF-8"?>