Inspire crashes...Is this a bug, or ...?

PBerry
PBerry Altair Community Member
in Community Q&A
Part Studio 1 - Shell1.stmod

With the attached model, when selecting from bottom right to top left, the software just disappears. Not running in Task Manager, no error messages, it just blinks out and I see my desktop.

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Answers

  • GTT Adam
    GTT Adam
    Altair Employee

    Hi @PBerry,

    I'm sorry you are having trouble with your Inspire installation. Unfortunately, when I open the supplied model and select the part, I have no issues. Please see the attached GIF below.

    community_201.gif

    Please try closing other applications that may be using high amounts of memory. Also, please make sure you have updated your graphics drivers. Does you desktop/laptop meet minimum requirements for using Inspire?

    Hope this helps!

    Adam Reid

  • PBerry
    PBerry Altair Community Member

    Thanks for the reply Adam.

    I have 1 TB RAM, 24GB SSD remaining (no HDD), and two CPUs. However my NVIDIA only has 2 GB dedicated. The spec for Inspire I found only said a dedicated graphics card.

    Now that I've seen your GIF, there is something else. The software doesn't close 100% of the time. When it doesn't, as soon as I start dragging the selection box, the model disappears. When I'm done dragging, it reappears, and it is selected. Not enough graphics memory maybe?

  • PBerry
    PBerry Altair Community Member
    edited January 25

    It appears that my video memory is too low per this document:

    https://help.altair.com/inspire/en_us/topics/shared/unity_basics/system_requirements_st_r.htm

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