Unable to deactivate my license

opyyy
opyyy Altair Community Member
in Community Q&A

Good morning,

I am currently using an Inspire student license. However, due to technical problems, my old computer is unusable. How can I deactivate the license on that computer without having access to it, so I can activate the same license on a new one?

Thanks in advance for the help.

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee

    HI

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

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