error when executing Help installation guide

Beta
Beta New Altair Community Member
edited October 2020 in Community Q&A

hi ,

 

I am trying to install new version of HW,

Everything is OK with Desktop and Solver.

However, Help file could not be installed and an error like below appeared:

1.GIF.9ec7b18a2d0d551363fac6d5ebe9a8db.GIF

Could anybody help me with this??

Thanks

 

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited September 2017

    It is important to first try deleting the downloaded executable file and downloading it again from the site. To make sure the file is not damaged on download, run an md5 checksum on the downloaded file (just google md5 checksum) and make sure the checksum result matches the one given in the site where the files are downloaded from,

     

     

     <?xml version="1.0" encoding="UTF-8"?>as.jpg

    1. Double click / run the Winmd5 checksum executable (download win md5 a freeware from the internet, please note we cannot be responsible for external content and info)

     

    <?xml version="1.0" encoding="UTF-8"?>ad.jpg

    1. Select the executable by clicking on the browse button or drag and drop the file into the window

     <?xml version="1.0" encoding="UTF-8"?>af.jpg

     

     

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