License got removed out of nowhere

Paolo_Micheloni
Paolo_Micheloni Altair Community Member
in Community Q&A

I had my license on a different computer before. I moved it to my current computer two weeks ago and everything worked great. (to do that i removed it on the old computer and activated it again on the new one) Today Hypermesh won't start as the activation screen pops up. If I try to activate it again it says that the license was already activated using different HostIDs. Even removing the license doesn't work, as the error "License not found" appears.

Tagged:

Best Answer

  • Rahul_P1
    Rahul_P1
    Altair Employee
    Answer ✓

    HI,

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the product in your machine with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

    You can deactivate the license from one machine and reactivate in another if you have access to both machines as per - https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    Answer ✓

    HI,

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the product in your machine with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

    You can deactivate the license from one machine and reactivate in another if you have access to both machines as per - https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Categories