Deactivation request.

emirkah001

I needed to format my PC for security reasons but I didn't know my psim lisence still used at my old PC. How can I deactivate it?

Or can someone deactive it for me pls.

Rahul_P1

@emirkah001

Please provide us the first 5 digits of the license key …

emirkah001

Of course its "LJPYW".

Rahul_P1

Your previous license key activation is now deactivated in Altair one, you can now reactivate the product in your machine with the same license key.

Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

You can deactivate the license from one machine and reactivate in another if you have access to both machines as per -

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-computer-for-rare-cases

emirkah001

I am still getting the same error what should I do

Rahul_P1

We deactivated it again, Please go to the license store and delete any files there before reactivation as well, the path for the license store is in the ALMUTIL GUI as shown below (masked in blue)