Activation issue

LucasGermann

Good afternoon,I would like to request support for the following issue:

I am facing an activation issue with the HyperMesh software. When I launch the software, an Activation Problem window appears with the following log:

"[12/02/24 12:23:45] Activating features...

[12/02/24 12:23:45] Trying to activate...

[12/02/24 12:23:45] Deactivating features...

[12/02/24 12:23:45] Activating...

[12/02/24 12:23:45] Activating required features

[12/02/24 12:23:48] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneAM, HyperWorks, HWLauncher

Error Code: 9

Error Description:

Feature not found

Feature: Launcher

Error Code: 9

Error Description:

[LOCAL] C:\Users\dilso\AppData\Local\.altair_licensing\LAPTOP-E7HKPRO6\licenses\license_2024_10_21-17_03.lic - (Err: 9) Feature not found

License Path: ;C:\Users\dilso\AppData\Local\.altair_licensing\LAPTOP-E7HKPRO6\licenses

Altair Managed Licensing: License error

Feature: Launcher

Error Code: -40

Error Description:

[LicID -1] (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

[12/02/24 12:23:50] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneAM, HyperworksEDU

Error Code: 9

Error Description:

Feature not found

Feature: HyperworksEDU

Error Code: 10

Error Description:

[LOCAL] C:\Users\dilso\AppData\Local\.altair_licensing\LAPTOP-E7HKPRO6\licenses\license_2024_10_21-17_03.lic - (Err: 10) HostID does not match license

License Path: ;C:\Users\dilso\AppData\Local\.altair_licensing\LAPTOP-E7HKPRO6\licenses

Altair Managed Licensing: License error

Feature: HyperworksEDU

Error Code: -40

Error Description:

[LicID -1] (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

[12/02/24 12:23:50] Unable to activate"

This is the second time I have encountered this issue. However, the first time, I managed to resolve it by deactivating and reactivating my license. This time, I was unable to perform this procedure (which I believe is not the correct solution, considering a license can only be deactivated 10 times).

Additionally, I attempted to log in with my Altair credentials in the activation window, but the login was unsuccessful.

Thank you in advance for your assistance!

Rahul_P1

HI,

Your previous license key activation is now deactivated in Altair one, you can now reactivate the product in your machine with the same license key.

Rahul_P1

HI,

Your previous license key activation is now deactivated in Altair one, you can now reactivate the product in your machine with the same license key.