cannot deactivate license order error

moon_092
moon_092
Altair Employee
in Community Q&A

Hi,

I want to cancel my psim license authentication on my old computer and authenticate it on my new computer.

However, on my previous computer, when I try to un-certify my license, the error message "cannot deactivate license order" appears and is not released.

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Answers

  • VSiddhartha
    VSiddhartha
    Altair Employee

    Hi,

     Which license type and what version are you trying to install?

    Altair units or legacy?

    Thank you,

    Vishwanatha Siddhartha

  • Afwef
    Afwef Altair Community Member

    I have the same problem, my is student license. Thanks, await reply

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