Altair Inspire Personal Edition will not open, says expired

Dave7
Dave7 New Altair Community Member
in Community Q&A

I had Altair Inspire Personal 2022 installed on my machine. It recently expired and I got an email that said I had to re-register and re-download through the same page that I did before to continue using it. I did that, and Inspire 2024 worked for 1 session (it crashed while performing an optimization, as usual) and now when I start the program, I get the same message I got before, "Your Personal Edition has expired"

To try to remedy the situation I did the following:
Uninstalled my version of 2022. Reinstalled my version of 2024. Fully uninstalled all versions, searched for registry entries and deleted them, re-registered a 3rd time for Personal, downloaded a fresh exe, installed that. Still get same message.

Any assistance would be appreciated.

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Answers

  • GTT Adam
    GTT Adam
    Altair Employee

    Hi @Dave7,

    I'm sorry you're having trouble with your Inspire installation. Can you confirm that you applied for the Personal Edition from the following location?

    https://web.altair.com/inspire-personal-edition

    Are you able to apply for the Personal Edition with a different email address?

    Also, once we get you back up and running, if you are having optimization issues then please make a subsequent post about that behaviour and we can try to help diagnose that issue too.

    Hope this helps!

    Adam Reid

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