I have renewed my Altair SLC Community licence for 5.24, but I can only see 5.23 downloads!!!

Philip Holland
Philip Holland Altair Community Member
edited April 30 in Community Q&A

Hi @Nico Chart , I have renewed my Altair SLC Community licence for 5.24, but I can only see 5.23 downloads!!! 

I am writing a book about SAS software and Altair Analytics Workbench. In 2023 I was using 5.24 EA4 (2024) to test my code examples, but, having renewed my licence for 5.24, I can only download 5.23 software (which isn't compatible with my licence!!).

How do I download the latest 5.24 software updates?

...........Phil

Tagged:

Answers

  • Nico Chart_21517
    Nico Chart_21517
    Altair Employee
    edited January 3

    Hi Phil,

    We have now renewed your Demonstrator license so you should have access to a new license file for the Early Access 2024 version of SLC next time you log into https://myaccount.worldprogramming.com/.

    Best Regards,
    Nico

  • Philip Holland
    Philip Holland Altair Community Member
    edited January 3

    Hi Nico,

    I can now see the full range of downloads for my Community licence key from 4 to 5.24, but can't see a licence key or downloads for the Demonstrator licence yet.

    Thank you for sorting out the Community downloads................Phil 

  • Philip Holland
    Philip Holland Altair Community Member
    edited February 11

    I can now only see the downloads for my Community licence key for 5.23, and my Demonstrator licence has expired, but I never saw a Product Key for it so it was of little benefit to me. Please could you allow me to download the 5.24 releases again, so I can continue working on my book? I'm not sure I need the Demo licence any more.

    Thanks in anticipation................Phil 

  • Nico Chart_21517
    Nico Chart_21517
    Altair Employee
    edited February 12

    Hi Phil,

    Community Edition is for "latest GA only" so we have renewed your Demo license which should give you access to the 2024 version (which is still in EA Early Access status until released in the next couple of months).

    n.b. Community Edition is being replaced with Altair Personal Edition in 2024 versions.

    Best Regards,
    Nico

     

  • Embersonda
    Embersonda New Altair Community Member
    edited April 29

    Hi @Nico Chart, I'm experiencing issues accessing the latest Altair SLC Community software updates. Despite renewing my license for version 5.24, I can only find downloads for version 5.23. Could you please assist me in accessing the latest 5.24 updates? Thanks!

  • Embersonda
    Embersonda New Altair Community Member
    edited April 29

    It sounds frustrating to have renewed your license but not see the latest version available for download. Have you reached out to Altair support about this issue? They might be able to provide insight or help resolve the discrepancy.

  • Nico Chart_21517
    Nico Chart_21517
    Altair Employee
    edited April 30

    "Embersonda" your posts do not appear to be genuine - but if you are a genuine SLC software user then please contact us by email for further support and we will be glad to help.

    Nico Chart

    SLC Tech Support.

     

  • Philip Holland
    Philip Holland Altair Community Member
    edited April 30

    Hi Nico,

    It does look like Embersonda is trying to hijack my thread!!

    ...........Phil

Categories