PSIM Altair Installer crashes

Adrian_F

Hello, I am quite having some troubles installng this program. As you can see in the attatched image, the downloading bar reaches the 100% flawlessly but, after that, the program just closes and does nothing.

Anyone can offer some help? I would really appreciate it

PS: I have windows 11 and a student licence. I also have a different windows 10 laptop where i could manage to install the program.

Albert_Dunford

This seems frustrating! Which license type and what version are you trying to install?

Altair units or legacy?

Adrian_F

Hello, thank you for your help.

The licence type that appears on "Managed Licence" section is: Altair Student Edition
The PSIM version is the last one, recently downloaded from the web, version 2024.1

And yes, as you said, this has been a bit frustrating. I've tried several solution methods with no sucess. I have found on my %temp% folder some files that appear after any installation attempt. One of those files is named "lax-14502810832318528193-err.tmp". When I open it with a text editor some log outputs are written. I will copy those lines down here:




GUI mode is not supported : Assistive Technology not found: com.sun.java.accessibility.AccessBridge
java.lang.NoClassDefFoundError: Could not initialize class com.zerog.util.ZGUtil
at com.zerog.ia.installer.LifeCycleManager.bx(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
at com.zerog.ia.installer.Main.main(Unknown Source)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zerog.lax.LAX.main(Unknown Source)
java.lang.NoClassDefFoundError: Could not initialize class com.zerog.util.ZGUtil
at Flexeraawa.ab(Unknown Source)
at Flexeraawb.aj(Unknown Source)
at Flexeraawb.ah(Unknown Source)
at com.zerog.util.IAResourceBundle.createIAResourceBundle(Unknown Source)
at com.zerog.util.IAResourceBundle.getUsableBundle(Unknown Source)
at com.zerog.util.IAResourceBundle.getValue(Unknown Source)
at com.zerog.util.IAResourceBundle.getValue(Unknown Source)
at com.zerog.util.IAResourceBundle.getValue(Unknown Source)
at com.zerog.ia.installer.IAStatus.<clinit>(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
at com.zerog.ia.installer.Main.main(Unknown Source)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zerog.lax.LAX.main(Unknown Source)

Albert_Dunford

OK, I can't help with this but I know who can. We will get it sorted.

Rahul_P1

Can you confirm the exe is downloading correctly from marketplace?

Verify file's SHA-256 checksum to check there's no packets being lost.

How to

In a command line, run the command:

For Windows: certutil -hashfile [file location] SHA256. For example:

certutil -hashfile C:\Users\user1\Downloads\software.zip SHA256

Compare the value returned by the command line with the value from the pop over of the file in the marketplace, it should be 0180a09c7fa306c800f2add55d9cd3ecd2031255fe834793b1321536ba74f163

Adrian_F

Hello Rahul, thank you for your help.

Here is the hash I obtained from a executable that i have downloaded a few seconds ago:

0180a09c7fa306c800f2add55d9cd3ecd2031255fe834793b1321536ba74f163

It seems the same as the one you provided.

Adrian_F

Hello Rahul,

its been a while since I do not hear from you. Have you found any solution to my problem?

regards.

Rahul_P1

You need sufficient disk space for install: Installing the package requires around 11 GB of disk space. The temp space used by the installer will be freed after successful completion of an installation.

 Make sure you have full permissions and rights in the location you are installing.

This does seem to be an issue with certain Windows installations for all kinds of software, perhaps your PC support or MS support can help - https://www.google.com/search?q=installer+extraction+reaches+100%25+and+then+disappears&sca_esv=3155dd6ef610aa34&rlz=1C1GCEA_enIN1099IN1099&biw=1536&bih=791&ei=RaBXZ7KMGLmv4-EP36TgkQQ&ved=0ahUKEwjywquKjZyKAxW51zgGHV8SOEI4FBDh1QMIDw&uact=5&oq=installer+extraction+reaches+100%25+and+then+disappears&gs_lp=Egxnd3Mtd2l6LXNlcnAiNWluc3RhbGxlciBleHRyYWN0aW9uIHJlYWNoZXMgMTAwJSBhbmQgdGhlbiBkaXNhcHBlYXJzMggQABiiBBiJBTIIEAAYgAQYogQyCBAAGIAEGKIESL4yUJUEWMgwcAN4AZABAJgByQKgAdEbqgEIMC4yMC4xLjK4AQPIAQD4AQGYAg-gAscMwgIKEAAYsAMY1gQYR5gDAIgGAZAGB5IHBDMuMTKgB4ds&sclient=gws-wiz-serp

Adrian_F

Hello Rahul,

thank you for your time. I am sure that have enough disk space to install the application. Also, the installer does not ask me for any location to install, it crashes before asking for one.

If you have another idea to try, i'll be happy to hear it.
Thank you in advance.