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Student License

Hi everyone,

I followed tutorial for student license, but when I'm on the marketplace there is nothing about student, what I have to do?

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Student Edition License

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GTT Adam

Hi @Francesco_Sidoli

Did you follow this guide, or a different one?

It does state the following:

NOTE: If instead of the license activation key a "pending verification" message appears, please wait 2-3 business days and check your email to be notified when your credentials are verified. Once the verification is complete you can go back and finish this step.

Has it been 2-3 business days yet?

Hope this helps!

Adam Reid

Francesco_Sidoli

Yes I followed that one. Few years ago I've used a product from altair under my university and I'm already linked to a person and I can't chage my status. I post a photo of that under this comment.

Now I need Altair for my degree at the same university but I can't reach that. Do you know how i can solve?

thank you so much

GTT Adam

Hi @Francesco_Sidoli,

It looks like you have two options:

Use the Request Owner Change button to release this license from the previous owner
Create a new Altair One Account with the proper information

Hope this helps!

Adam Reid

Francesco_Sidoli

First of all thanks for your answer, but:

I've tried but I don't have anyone to submit, and I can't only delete this reference
I've create a new account with the same email this morning and nothing is change. I don't have another email to submit

GTT Adam

Hi @Francesco_Sidoli,

Are you able to create a new account using your email address, francesco.sidoli@studenti.unipr.it, instead?

Hope this helps!

Adam Reid

Francesco_Sidoli

Yes I done it this morning, I've deleted my account and after I've createde a new one. But the situation isn't changed

GTT Adam

Hi @Francesco_Sidoli,

If you have just created a new account, does the Company Profile tab now reflect your actual email or does it still show the previous owner's email?

Does the Pending Verification message show anywhere since you just created it this morning and it hasn't been 2-3 business days yet?

Hope this helps!

Adam Reid

Francesco_Sidoli

Hi, I've created a new account again, and it works, but my connection with that person of unipr remains.

Thanks for your replies,

Francesco