Cant' install extension

Mags
Mags New Altair Community Member
edited November 5 in Community Q&A
I have installed RM studio on my Mac (educational license) and have issues with getting connected to the marketplace (in order to install 4 extension): when trying to connect it says "server cant be reached". I have tried connecting on different days and receive same response. Am I missing something? 
Thank you!!
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  • Mags
    Mags New Altair Community Member
    Answer ✓
    Thanks a lot Roland! This is helpful. I will double-check my proxy settings and also try to do it manually. 
    Best, Mags

Answers

  • RolandJones
    RolandJones
    Altair Employee
    Hi @Mags,

    This is usually down to a firewall issue blocking you from accessing the marketplace. If you can't resolve this with the proxy settings, then your next method to install extensions would be to manually download the JAR file and place it in your extensions folder.

    This post should help you (I don't have a Mac): https://community.rapidminer.com/discussion/58016/cannot-connect-to-marketplace

    Hope this helps.

    Best,

    Roland
  • Mags
    Mags New Altair Community Member
    Answer ✓
    Thanks a lot Roland! This is helpful. I will double-check my proxy settings and also try to do it manually. 
    Best, Mags

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