earlier it was working Fine But now the the screen doesnot load and a message comes up which is described below. i tried reinstalling the graphics driver along with the whole package but still the issue persist.

Sanjata Sengupta
Sanjata Sengupta Altair Community Member
edited April 2021 in Community Q&A

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Answers

  • Adriano A. Koga
    Adriano A. Koga
    Altair Employee
    edited April 2021

    i have the same graphic card, and i have no problem.

     

    Can you double check that HM is using the dedicated graphic card to the display? nVidia has a configuration for this in nVidia Control Panel. Sometimes the onboard card of laptops is used instead.

  • Sanjata Sengupta
    Sanjata Sengupta Altair Community Member
    edited April 2021
    Adriano A. Koga_21884 said:

    i have the same graphic card, and i have no problem.

     

    Can you double check that HM is using the dedicated graphic card to the display? nVidia has a configuration for this in nVidia Control Panel. Sometimes the onboard card of laptops is used instead.

    Sir, 

    I double checked on that fact, and i am certain that HM is using the NVidia card because the ge force experience  opens an info  panel stating the use of alt+p to open in game overlay

     

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