Hyperworks CFD License Error Code: 9 when Run(Process type: AcuSolve) is starting

NiklasR
NiklasR Altair Community Member
edited June 2021 in Community Q&A

Hi, 

i have the Problem that i get a Error when i will run a Simulation in Hyperworks CFD 2021 Student Version. The following picture show the Log File.

image

I dont know what can i do because the Mesh will created perfect and under "File->Licensing->Local File" is written "Activated".

image

I hope somebody can help me.

Thanks in advance.

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Best Answer

  • acupro
    acupro
    Altair Employee
    edited June 2021 Answer ✓

    Seems the solver cannot access the license specified/activated in that pop-up window.  You'll either need to set the environment variable or place the altair_lic.dat file into the

    C:\Program Files\Altair\2020\security

    or

    C:\Program Files\Altair\2021-edu\hwdesktop\security

    directory.

Answers

  • acupro
    acupro
    Altair Employee
    edited June 2021

    Is your HyperWorks CFD Solvers also the student edition?  I just got the EDU version and license today and it works fine for me:

    acuRun: "C:/Program Files/Altair/2020/hwcfdsolvers/acusolve/win64/bin/acuSolve".exe -np 1 -nt 3
    acuSolve: Successfully checked out HyperWorksEDU for Acusolve

    Are you sure you're pointing to the correct HyperWorks CFD Solvers installation from the installer downloaded from the EDU email?

    It's also possible that the correct license is not being used by the solver (possibly different from how the GUI accesses the license).  If you are able to create an Environment Variable, please create one whose name is:

    ALTAIR_LICENSE_PATH

    and whose value is:

    C:\Users\ritte\Documents\altair_lic.dat

    and see if then the license will check out properly.  You may need to save your model, close/exit and restart HyperWorks CFD for it to 'take'.

  • acupro
    acupro
    Altair Employee
    edited June 2021 Answer ✓

    Seems the solver cannot access the license specified/activated in that pop-up window.  You'll either need to set the environment variable or place the altair_lic.dat file into the

    C:\Program Files\Altair\2020\security

    or

    C:\Program Files\Altair\2021-edu\hwdesktop\security

    directory.

  • Junta_20361
    Junta_20361 New Altair Community Member
    edited June 2021

    could you make a test run using 4 cores?
    i think the EDU license limits the number of cores up to 4. so you cannot run with 24 cores.

  • NiklasR
    NiklasR Altair Community Member
    edited June 2021
    Junta_20361 said:

    could you make a test run using 4 cores?
    i think the EDU license limits the number of cores up to 4. so you cannot run with 24 cores.

    Thank you for trying to help me.
    But also the student version allows me to calculate with 24 threads. The problem was the save path of the license file.

  • NiklasR
    NiklasR Altair Community Member
    edited June 2021
    acupro_21778 said:

    Seems the solver cannot access the license specified/activated in that pop-up window.  You'll either need to set the environment variable or place the altair_lic.dat file into the

    C:\Program Files\Altair\2020\security

    or

    C:\Program Files\Altair\2021-edu\hwdesktop\security

    directory.

    The Problem was the save path of the license file. After i added it to the

    "C:\Program Files\Altair\2020\security" path 

    it works fine.

     

    Thank you very much!

     

     

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