RM v9.10 does not display any charts on Mac with Apple M1 chip

amitd
amitd New Altair Community Member
edited November 2024 in Community Q&A
I am on v9.10 and using a MacBook Pro (13-in, M1, 2020) and on the visualization tab, none of the charts (regardless of which data or chart I choose) are loading. I get a "Loading" message that stays there without any resort. Any help on how to fix this would be helpful. 

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Best Answer

  • amitd
    amitd New Altair Community Member
    Answer ✓
    This was resolved after installing Azul Zulu JDK and a restart.

Answers

  • amitd
    amitd New Altair Community Member
    Answer ✓
    This was resolved after installing Azul Zulu JDK and a restart.
  • amitd
    amitd New Altair Community Member
    edited November 2021
    RM charts panel keep showing the hourglass loading icon from time to time and the only option I have is to "Force Quit" the application and restart. This happens almost  every time I use RM after a few minutes of working okay with the visualization panel. I have not been able to figure out any solution to this issue. Any help would be much appreciated.

    PS - I am using Apple Mac M1 with 16 GB ram using Big Sur version of OS.
  • Marco_Boeck
    Marco_Boeck New Altair Community Member
    Hi,

    Unfortunately, we do not yet officially support Apple M1. Therefore, unexpected und malfunctioning behavior can happen.

    Regards,
    Marco

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