User addition

Sarah Killblane

I am trying to add a user and I get the error message that the person is already a user but he is not on my list. How do I add him at this point? 

Matthieu Pupat

Hello,

The user is already registered in Altair One, most likely with a trial account. Please open a support case with the details so that we can move them in the right company.

Thanks,

Matthieu Pupat