User addition

Sarah Killblane
Sarah Killblane Altair Community Member
edited June 2023 in Community Q&A

I am trying to add a user and I get the error message that the person is already a user but he is not on my list. How do I add him at this point? 

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Answers

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited June 2023

    Hello,

    The user is already registered in Altair One, most likely with a trial account. Please open a support case with the details so that we can move them in the right company.

    Thanks,

    Matthieu Pupat

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