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User addition

User: "Sarah Killblane"
Altair Community Member
Updated by Sarah Killblane

I am trying to add a user and I get the error message that the person is already a user but he is not on my list. How do I add him at this point? 

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    User: "Matthieu Pupat"
    Altair Employee
    Updated by Matthieu Pupat

    Hello,

    The user is already registered in Altair One, most likely with a trial account. Please open a support case with the details so that we can move them in the right company.

    Thanks,

    Matthieu Pupat