🎉Community Raffle - Win $25

An exclusive raffle opportunity for active members like you! Complete your profile, answer questions and get your first accepted badge to enter the raffle.
Join and Win

How to solve this error

User: "st119338"
New Altair Community Member
Updated by Jocelyn
Good day everyone. I have installed AI HUB and this is the error I have encountered when I run it in the command prompt. Please help me solve this problem. Thanks

Find more posts tagged with

Sort by:
1 - 6 of 61
    Hi @st119338 please check if you have the JAVA_HOME variable created on your server.
    Also if your AI-Hub has a payed license you could create a support ticket and they could jump on a call to fix the issue directly.

    If that's not the case you could do 2 things
    Go to the bin file inside the folder that you installed AI Hub and try to run the standalone.bin
    On the AI Hub Home folder you can read the log files and you could see what may be preventing the launch of the Server.

    User: "st119338"
    New Altair Community Member
    OP
    I have tried the process given to me through this conversation however the problem stays the same...It runs for the first try but the next it has an error occurred.Please help me to solve this
    User: "st119338"
    New Altair Community Member
    OP
    Attached herewith is the screenshot.
    Hi @st119338 please find and post the server.log file so that we can see deeper on the error. 
    I would like to ask if you had a recent java version update? Sometimes you need to update the path for the java files on the JAVA_HOME variable on windows. Also I see you are installing it on a Windows 10 do you have enough memory on that computer (more than 16 GB) to run an instance of AI Hub?
    Please @ me the next time so that I receive a notification when you update the comments.
    User: "st119338"
    New Altair Community Member
    OP
    here is the server log
    hope you can help me escalate my problem
    .Thank you
    User: "st119338"
    New Altair Community Member
    OP
    @MarcoBarradas, here is the server log
    hope you can help me escalate my problem
    .Thank you