Student license

Sixuan Chen
Sixuan Chen Altair Community Member
edited October 2020 in Community Q&A

Hi,

 

I just downloaded the student version. I followed the instruction and copy and pasted the license file in the directory, but still it doesn't work. It gives me the following error:

 

Altair License Manager: License error

Feature: GlobalZoneAM
Error Code: 9
Error Description:
[LOCAL] C:/Program Files/Altair/14.0-edu/security/altair_lic.dat - (Err: 9) Feature not found

Feature: HyperMesh
Error Code: 9
Error Description:
[LOCAL] C:/Program Files/Altair/14.0-edu/security/altair_lic.dat - (Err: 9) Feature not found

License Path: C:/Program Files/Altair/14.0-edu/security/altair_lic.dat

 

I saw other forums so i tried:

 

a) changing the file name of license file

b)checking the ethernet id ( using the software provided on altair website it says the id is '00000000000000E0' whereas it is '0000000000E0' in the license file.

c) trying to delete and create a system variable.

 

So far nothing has worked. Please help.

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited December 2016

    The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398 it is not a series of zeroes as output for you by the tool, 

     

    and check for physical address under Ethernet adapter local area connection: ipconfig/all in command windowRun

    cid:image003.png@01CF0B7F.86CDCC60

     

    The listed physical address under Ethernet adapter local area connection should be used to generate the license file, please request for the license file again with the correct Ethernet ID.

     

    You can check your computer’s Ethernet address, by using the almutil -hostid application from the Start > Altair > Tools > Admin tools Menu and compare it with the result in the command window,

    Alternatively run getmac in command window to find out available Ethernet addresses to cross check as well,

     

     

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