My university account was blocked. What should I do?

Sersh
Sersh New Altair Community Member
edited November 5 in Community Q&A
My university account was blocked. What should I do?
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Answers

  • Jasmine_
    Jasmine_ New Altair Community Member
    Hi @Sersh,

    If you enter the incorrect password too many times, your account will get locked for 24 hours. I'd recommend simply waiting 24 hours without trying to log in or change your password. After 24 hours has passed, you should change your password and sign in. I hope this helps! If you have any questions, please feel free to click the orange chat button in the bottom right corner - I'd be happy to chat with you. :smiley:

    Kind regards,
    Jasmine
  • Sersh
    Sersh New Altair Community Member
    Hello @Jasmine_. It has been blocked for longer than 24 hours already. Also, I only attempted my password once to see the "Blocked" message. Resetting the password did not help either. Did not get anything from RapidMiner on my school email.
    Could my account be expired due to coming graduation or anything in this manner?
    Thnaks!
  • Jasmine_
    Jasmine_ New Altair Community Member
    Hi @Sersh RapidMiner accounts don't expire. If it was over 24 hours ago, when did your account get locked/when did you last enter your password? Would you mind clicking the orange chat button at the bottom of the screen? It'll be easier for us to talk that way :blush:
  • dinith
    dinith New Altair Community Member
    my university account is blocked for several days. i sent many mails to altairone but they didnt solve my case. please help me
  • MartinLiebig
    MartinLiebig
    Altair Employee
    Hi,
    what does blocked mean?

    Best,
    Martin

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