The Siemens Community Catalyst program was co-created with our community to acknowledge technology leaders who consistently contribute to the Siemens Community. Nominations are accepted on a rolling basis.
Adding some detailed description would be helpful.
Anyway, usually access issues are caused by firewall blocking access to the license system on the cloud.
Please take a look at this material from the Community.
https://community.altair.com/community?id=kb_article&sysparm_article=KB0116091
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