I have not received a password reset email for 5 days.

Dorian Gibson
Dorian Gibson Altair Community Member
edited November 2021 in Community Q&A

Hi Altair

I really need to log in to my account to complete a course. I reset my password 5 days ago but I still haven’t received an email to reset it. I have also sent an email to support@altair.com with my problem on the 20th of august, but I haven't gotten a reply for 4 days. The deadline is approaching and I need to complete a course in Online Learning & Certifications. Please help resolve the issue.

Account username: 04548800 or u04548800

Account email: u********@tuks.co.za

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited August 2021

    HI Dorian,

    We replied with your password before as well, Your password was sent to u04548800@tuks.co.za again now

  • Joshua Joseph
    Joshua Joseph Altair Community Member
    edited November 2021

    Hey,

    Even I'm facing the same issue I had applied to reset my password and haven't received a email past 3 days so if you guys could kindly look into the matter and get back me to me it would be really helpful. Because I need to complete few courses and submit the ASAP!!!

    Thank you.

     

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited November 2021
    Joshua Joseph said:

    Hey,

    Even I'm facing the same issue I had applied to reset my password and haven't received a email past 3 days so if you guys could kindly look into the matter and get back me to me it would be really helpful. Because I need to complete few courses and submit the ASAP!!!

    Thank you.

     

    HI,

    We do not see an account in the academic learning and certification program https://certification.altairuniversity.com/ for this email ID, 

    Please register here - https://certification.altairuniversity.com/login/signup.php?

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