RapidMiner shuts down when run on external monitor

kypexin
kypexin New Altair Community Member
edited November 2024 in Community Q&A
I am experiencing super weird issue with RapidMiner and my hardware setup. I am using MacBook Pro with 2 external monitors. RM works well on a laptop when I detach monitors, but when I trying to run a process on an external monitor it immediately crashes and cannot be reopen until I detach monitors again (it just does not start at all). Attached is an error message I am getting after shutdown. Any ideas?


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  • Marco_Boeck
    Marco_Boeck New Altair Community Member
    Hi,

    What version of Studio are you running?

    Regards,
    Marco
  • kypexin
    kypexin New Altair Community Member
    Hi @Marco_Boeck - it is RM 9.5 on Mojave. Before that I had 9.2 or 9.3 and the issue was there also, I updated but this didn't help.
  • Marco_Boeck
    Marco_Boeck New Altair Community Member
    edited December 2019
    Hi,

    Phew, that's a tricky one. Can you send me via PM the entire dump that gets created by OS X, please? Though I have to admit that it's usually out of our control when things crash like that :(

    Regards,
    Marco
  • kypexin
    kypexin New Altair Community Member
    @Marco_Boeck sent. Understandable but really sad that I no more can use big screens with RM :(
  • sgenzer
    sgenzer
    Altair Employee
    @kypexin yep. I'm sure PCs work fine. :|
  • Marco_Boeck
    Marco_Boeck New Altair Community Member
    Hi,

    Hm, we run it on (multiple) external monitors, I am not aware that e.g. the Research Team had any problems in that regard, and they all run Macs...
    Our Macs also run fine on the single 4K TV standing around here. I am not aware of a systematic problem in that regard, but unfortunately if there is one, it seems out of our direct control :(
    Thank you for the log, unfortunately I don't see anything that would help us in there..

    Regards,
    Marco