Not getting the activation email

Enferno
Enferno New Altair Community Member
edited November 2024 in Community Q&A
I just created an account and after I clicked on the activation link on why email nothing happened then I clicked again it said an email has been sent but I received no email. Since then I have clicked on send email again twice but still have not received any email
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Answers

  • David_A
    David_A New Altair Community Member
    Sorry for the obvious question,
    but have you checked your Junk Mail folder?
  • sgenzer
    sgenzer
    Altair Employee
    yes exactly - check your junk email and if there's nothing there, start a chat session (button in lower right corner of this screen) and one of our office colleagues will help you get sorted out.

    Scott