Disaster using RM 9.2 on Macbook pro 2018

AliArbab94

Hello,
Did anyone face a problem using RM 9.2 on mac? By just using a simple read csv. function, RM crashes after second time running of the process (JUST 1 function). We tried and it happened over more than 8 MacBooks and it happens every single time; thus, we have to force quit the app and the next time it happens again.
I would be happy if anyone can help.
Thanks

varunm1

Hi @AliArbab94

Is it getting stuck on the process or the program is closing itself throwing an exception? Can post rapidminer-studio.log file here or send them to @sgenzer in a personal message. He can help with this. One more question, does all these MacBooks have touch bar?

AliArbab94

Hi @varunm1
Yes, it stucks on the process and also mine is with touch bar.
How does it relate to the touch bars? 

rfuentealba

Hello @AliArbab94,

It doesn't. I use macOS Mojave 10.14.3 on a MacBook Pro with TouchBar. Do you mind to share the failing process with us? I can't reproduce the error with only the description.

All the best,

Rodrigo.

varunm1

I remember @Marco_Boeck talking about this in a different discussion. Hope he can look at this.

AliArbab94

Guys this is exactly what happens after running the simplest process. Also, sorry for the screenshot. I had to take it with my phone in order for you guys to see the mouse sign

sgenzer

hi @AliArbab94 thx for this report. Unfortunately I do not see your screenshot. Can you please follow these steps?

1. Reboot your Mac.
2. Start RapidMiner Studio
3. As soon as it crashes (assuming it does), you should see an Apple-produced crash report. Copy this text and paste it into a text document.
4. Send this document + your rapidminer-studio.log files + your exact Mac setup (hardware, peripherals, monitor(s), etc...) to me at sgenzer [at] rapidminer.com

Scott

AliArbab94

@sgenzer I've sent you an email and I don't know why I cannot upload the image here.

AliArbab94

These are the files.

sgenzer

for others - this was resolved by unchecking the "Displays have separate Spaces" in Mission Control (System Preferences).