Renew licence cannot install aylien

butlerjohn
butlerjohn New Altair Community Member
edited November 5 in Community Q&A

Hi

 

I  set up my new account – I am a student and it expired recently so I got a new student licence which does not expire until Autumn 2018.  However when I tried to install an extension (aylien)  I got a message along the lines of “found at least one incompatible extension etc” and prompted to uninstall aylien.  Had a look at the log file which I  copied below – while I don’t understand it I see that it “failed to download licence from licence server” – please help as I need to do text mining as part of my college course.

 

Perhaps there is some conflict between rapidminer as I was using before it expired and the current version

 

 

Thanks in advance

 

 

John Butler

 

________________________________________________________________________

 

Nov 24, 2017 10:00:48 PM com.rapidminer.tools.I18N <clinit>

INFO: Set locale to en.

Nov 24, 2017 10:00:50 PM com.rapidminer.core.license.ProductConstraintManager initialize

INFO: Initializing license manager.

Nov 24, 2017 10:00:50 PM com.rapidminer.core.license.ProductConstraintManager initialize

INFO: Using default license location.

Nov 24, 2017 10:00:50 PM com.rapidminer.core.license.ProductConstraintManager initialize

INFO: Registering default product.

Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins

INFO: Register plugin: AYLIEN Text Analysis

Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins

INFO: Register plugin: Cloud Connectivity

Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins

INFO: Register plugin: Cloud Execution

Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins

INFO: Register plugin: Data Editor

Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins

INFO: Register plugin: H2O

Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins

INFO: Register plugin: Operator Recommender

Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins

INFO: Register plugin: Process Scheduling

Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins

INFO: Register plugin: Advanced File Connectors

Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins

INFO: Register plugin: Concurrency

Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins

INFO: Register plugin: JDBC Connectors

Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins

INFO: Register plugin: Legacy Result Access

Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins

INFO: Register plugin: Productivity

Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins

INFO: Register plugin: Professional

Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins

INFO: Register plugin: Remote Repository

Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins

INFO: Register plugin: Social Media

Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin finalizePluginLoading

SEVERE: Cannot load extension rmx_com.aylien.textapi.rapidminer: Depends on rmx_text which cannot be found!

Nov 24, 2017 10:00:59 PM com.rapidminer.tools.config.ConfigurationManager register

INFO: Registered configurator Twitter Connection.

Nov 24, 2017 10:00:59 PM com.rapidminer.tools.config.ConfigurationManager register

INFO: Registered configurator Salesforce Connection.

Nov 24, 2017 10:00:59 PM com.rapidminer.tools.config.ConfigurationManager register

INFO: Registered configurator Amazon S3 Connection.

Nov 24, 2017 10:00:59 PM com.rapidminer.tools.config.ConfigurationManager register

INFO: Registered configurator Azure Blob Storage Connection.

Nov 24, 2017 10:00:59 PM com.rapidminer.tools.config.ConfigurationManager register

INFO: Registered configurator Dropbox Connection.

Nov 24, 2017 10:01:02 PM com.rapidminer.extension.jdbc.tools.jdbc.JDBCProperties <init>

WARNING: Missing database driver class name for ODBC Bridge (e.g. Access)

Nov 24, 2017 10:01:02 PM com.rapidminer.extension.jdbc.tools.jdbc.JDBCProperties <init>

WARNING: Missing database driver class name for Ingres

Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll

INFO: Extension rmx_com.aylien.textapi.rapidminer could not be loaded successfully after 1ms.

Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll

INFO: Extension Productivity was loaded in 182ms.

Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll

INFO: Extension Operator Recommender was loaded in 227ms.

Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll

INFO: Extension Process Scheduling was loaded in 241ms.

Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll

INFO: Extension Social Media was loaded in 269ms.

Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll

INFO: Extension Legacy Result Access was loaded in 284ms.

Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll

INFO: Extension Concurrency was loaded in 322ms.

Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll

INFO: Extension Advanced File Connectors was loaded in 584ms.

Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll

INFO: Extension Data Editor was loaded in 597ms.

Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll

INFO: Extension Cloud Connectivity was loaded in 665ms.

Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll

INFO: Extension H2O was loaded in 1444ms.

Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll

INFO: Extension Cloud Execution was loaded in 1447ms.

Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll

INFO: Extension Professional was loaded in 1818ms.

Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll

INFO: Extension Remote Repository was loaded in 1977ms.

Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll

WARNING: Extension JDBC Connectors was loaded in 24 s.

Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ConfigurationManager loadConfiguration

INFO: Load configuration for Amazon S3 Connection.

Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ClientConfigurationManager loadAllParameters

INFO: No configuration file found for Amazon S3 Connection

Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ConfigurationManager loadConfiguration

INFO: Loaded configurations for 0 objects of type Amazon S3 Connection.

Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ConfigurationManager loadConfiguration

INFO: Load configuration for Azure Blob Storage Connection.

Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ClientConfigurationManager loadAllParameters

INFO: No configuration file found for Azure Blob Storage Connection

Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ConfigurationManager loadConfiguration

INFO: Loaded configurations for 0 objects of type Azure Blob Storage Connection.

Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ConfigurationManager loadConfiguration

INFO: Load configuration for Dropbox Connection.

Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ClientConfigurationManager loadAllParameters

INFO: No configuration file found for Dropbox Connection

Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ConfigurationManager loadConfiguration

INFO: Loaded configurations for 0 objects of type Dropbox Connection.

Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ConfigurationManager loadConfiguration

INFO: Load configuration for Salesforce Connection.

Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ClientConfigurationManager loadAllParameters

INFO: No configuration file found for Salesforce Connection

Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ConfigurationManager loadConfiguration

INFO: Loaded configurations for 0 objects of type Salesforce Connection.

Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ConfigurationManager loadConfiguration

INFO: Load configuration for Twitter Connection.

Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ClientConfigurationManager loadAllParameters

INFO: No configuration file found for Twitter Connection

Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ConfigurationManager loadConfiguration

INFO: Loaded configurations for 0 objects of type Twitter Connection.

Nov 24, 2017 10:01:57 PM com.rapidminer.gui.startup.NewsService queryNewsItems

WARNING: Failed to load news. Reason: redirects.rapidminer.com

Nov 24, 2017 10:01:57 PM com.rapidminer.gui.model.RecommendationModel queryRecommendations

WARNING: Failed to request recommendations.

java.net.UnknownHostException: woc.rapidminer.com

                at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184)

                at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)

                at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)

                at java.net.Socket.connect(Socket.java:589)

                at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:673)

                at sun.security.ssl.BaseSSLSocketImpl.connect(BaseSSLSocketImpl.java:173)

                at sun.net.NetworkClient.doConnect(NetworkClient.java:180)

                at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)

                at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)

                at sun.net.www.protocol.https.HttpsClient.<init>(HttpsClient.java:264)

                at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367)

                at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:191)

                at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1138)

                at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1022)

                at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1020)

                at java.security.AccessController.doPrivileged(Native Method)

                at java.security.AccessController.doPrivilegedWithCombiner(AccessController.java:782)

                at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1019)

                at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)

                at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1546)

                at sun.net.www.protocol.http.HttpURLConnection.access$200(HttpURLConnection.java:91)

                at sun.net.www.protocol.http.HttpURLConnection$9.run(HttpURLConnection.java:1466)

                at sun.net.www.protocol.http.HttpURLConnection$9.run(HttpURLConnection.java:1464)

                at java.security.AccessController.doPrivileged(Native Method)

                at java.security.AccessController.doPrivilegedWithCombiner(AccessController.java:782)

                at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1463)

                at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:480)

                at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:338)

                at com.rapidminer.gui.model.RecommendationModel.queryRecommendations(RecommendationModel.java:547)

                at com.rapidminer.gui.model.RecommendationModel.access$700(RecommendationModel.java:62)

                at com.rapidminer.gui.model.RecommendationModel$4.run(RecommendationModel.java:390)

                at com.rapidminer.gui.tools.ProgressThread$3.run(ProgressThread.java:550)

                at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)

                at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)

                at java.lang.Thread.run(Thread.java:748)

 

Nov 24, 2017 10:01:57 PM com.rapidminer.PluginInitRecommender$1 run

WARNING: Parameter statistics download failed.

java.net.UnknownHostException: woc.rapidminer.com

                at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184)

                at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)

                at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)

                at java.net.Socket.connect(Socket.java:589)

                at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:673)

                at sun.security.ssl.BaseSSLSocketImpl.connect(BaseSSLSocketImpl.java:173)

                at sun.net.NetworkClient.doConnect(NetworkClient.java:180)

                at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)

                at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)

                at sun.net.www.protocol.https.HttpsClient.<init>(HttpsClient.java:264)

                at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367)

                at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:191)

                at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1138)

                at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1022)

                at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1020)

                at java.security.AccessController.doPrivileged(Native Method)

                at java.security.AccessController.doPrivilegedWithCombiner(AccessController.java:782)

                at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1019)

                at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)

                at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1546)

                at sun.net.www.protocol.http.HttpURLConnection.access$200(HttpURLConnection.java:91)

                at sun.net.www.protocol.http.HttpURLConnection$9.run(HttpURLConnection.java:1466)

                at sun.net.www.protocol.http.HttpURLConnection$9.run(HttpURLConnection.java:1464)

                at java.security.AccessController.doPrivileged(Native Method)

                at java.security.AccessController.doPrivilegedWithCombiner(AccessController.java:782)

                at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1463)

                at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:480)

                at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:338)

                at com.rapidminer.net.ParameterStatisticsDownloader.downloadParameterStatisticsJson(ParameterStatisticsDownloader.java:70)

                at com.rapidminer.net.ParameterStatisticsDownloader.getParameterStatistics(ParameterStatisticsDownloader.java:52)

                at com.rapidminer.PluginInitRecommender$1.run(PluginInitRecommender.java:166)

                at com.rapidminer.gui.tools.ProgressThread$3.run(ProgressThread.java:550)

                at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)

                at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)

                at java.lang.Thread.run(Thread.java:748)

 

Nov 24, 2017 10:01:57 PM com.rapidminer.gui.model.RecommendationModel queryRecommendations

WARNING: Failed to request recommendations.

java.net.UnknownHostException: woc.rapidminer.com

                at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184)

                at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)

                at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)

                at java.net.Socket.connect(Socket.java:589)

                at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:673)

                at sun.security.ssl.BaseSSLSocketImpl.connect(BaseSSLSocketImpl.java:173)

                at sun.net.NetworkClient.doConnect(NetworkClient.java:180)

                at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)

                at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)

                at sun.net.www.protocol.https.HttpsClient.<init>(HttpsClient.java:264)

                at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367)

                at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:191)

                at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1138)

                at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1022)

                at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1020)

                at java.security.AccessController.doPrivileged(Native Method)

                at java.security.AccessController.doPrivilegedWithCombiner(AccessController.java:782)

                at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1019)

                at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)

                at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1546)

                at sun.net.www.protocol.http.HttpURLConnection.access$200(HttpURLConnection.java:91)

                at sun.net.www.protocol.http.HttpURLConnection$9.run(HttpURLConnection.java:1466)

                at sun.net.www.protocol.http.HttpURLConnection$9.run(HttpURLConnection.java:1464)

                at java.security.AccessController.doPrivileged(Native Method)

                at java.security.AccessController.doPrivilegedWithCombiner(AccessController.java:782)

                at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1463)

                at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:480)

                at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:338)

                at com.rapidminer.gui.model.RecommendationModel.queryRecommendations(RecommendationModel.java:547)

                at com.rapidminer.gui.model.RecommendationModel.access$700(RecommendationModel.java:62)

                at com.rapidminer.gui.model.RecommendationModel$4.run(RecommendationModel.java:390)

                at com.rapidminer.gui.tools.ProgressThread$3.run(ProgressThread.java:550)

                at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)

                at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)

                at java.lang.Thread.run(Thread.java:748)

 

Nov 24, 2017 10:01:58 PM com.rapidminer.gui.local.search.ExtensionService queryExtensionItems

WARNING: Failed to load extension cache. Reason: marketplace.rapidminer.com

Nov 24, 2017 10:01:58 PM com.rapidminer.gui.license.onboarding.OnboardingGUIStartupListener$5 run

SEVERE: Failed to download licenses from license server.

java.net.UnknownHostException: nexus.rapidminer.com

                at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184)

                at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)

                at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)

                at java.net.Socket.connect(Socket.java:589)

                at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:673)

                at sun.net.NetworkClient.doConnect(NetworkClient.java:175)

                at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)

                at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)

                at sun.net.www.protocol.https.HttpsClient.<init>(HttpsClient.java:264)

                at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367)

                at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:191)

                at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1138)

                at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1022)

                at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1020)

                at java.security.AccessController.doPrivileged(Native Method)

                at java.security.AccessController.doPrivilegedWithCombiner(AccessController.java:782)

                at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1019)

                at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)

                at sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(HttpURLConnection.java:1316)

                at sun.net.www.protocol.http.HttpURLConnection.access$100(HttpURLConnection.java:91)

                at sun.net.www.protocol.http.HttpURLConnection$8.run(HttpURLConnection.java:1283)

                at sun.net.www.protocol.http.HttpURLConnection$8.run(HttpURLConnection.java:1281)

                at java.security.AccessController.doPrivileged(Native Method)

                at java.security.AccessController.doPrivilegedWithCombiner(AccessController.java:782)

                at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1280)

<P style="margin: 0in 0in
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Best Answer

  • sgenzer
    sgenzer
    Altair Employee
    Answer ✓

    hello @butlerjohn - welcome to the community.  So I see in that log this message:

     

    SEVERE: Cannot load extension rmx_com.aylien.textapi.rapidminer: Depends on rmx_text which cannot be found!

    Which would lead me to believe that you have not yet installed the text processing extension (which is necessary for Aylien).  Does this help?

     

    Scott

     

    (FYI if you use the "insert code" button </> then your log messages don't show as long in the message.  :)    )

Answers

  • sgenzer
    sgenzer
    Altair Employee
    Answer ✓

    hello @butlerjohn - welcome to the community.  So I see in that log this message:

     

    SEVERE: Cannot load extension rmx_com.aylien.textapi.rapidminer: Depends on rmx_text which cannot be found!

    Which would lead me to believe that you have not yet installed the text processing extension (which is necessary for Aylien).  Does this help?

     

    Scott

     

    (FYI if you use the "insert code" button </> then your log messages don't show as long in the message.  :)    )

  • butlerjohn
    butlerjohn New Altair Community Member

    Brilliant Scott now resolved - thanks very much for your help. At first I searched for text mining extension and installed an extension called "MeaningCloud Text Analytics"  then tried and still failed to install Aylien.  Then when I went into manage extensions I found "text processing" unticked.  After I ticked that box it worked ok

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