Verify Email address

keweiher
keweiher New Altair Community Member
edited November 5 in Community Q&A

Hi everyone,

 

I have a problem to verify my email. I received an mail and confirmed the email, but I never get a second mail to verify. Then I tried to resend the verification email, but also I didn't reveided an email.

 

Can anybody help me? What should I do?

 

Thanks!

Kerstin

Tagged:

Answers

  • Thomas_Ott
    Thomas_Ott New Altair Community Member

    There might be a lag on the verification system. Has it cleared up now?

  • Nils_Woehler
    Nils_Woehler New Altair Community Member

    Hi Kerstin, 

     

    I checked the system and there are two accounts. One is verfied and one is pending. I assume you have solved the problem already?

     

    Best,

    Nils

  • x16105231
    x16105231 New Altair Community Member

    hello, 

    the time has lasped for me to verify my email, can you resent please. 

     

    regards 

  • sgenzer
    sgenzer
    Altair Employee

    hello @x16105231 - unfortunately posting here will not get you very far.  This is a community help forum.  :)  I'd recommend going to the contact page: https://rapidminer.com/us/contact-us/


    Scott

     

     

  • tdeaver
    tdeaver New Altair Community Member

    I'm not getting the verification email.  When I sign in, the email verification screen pops up with the following message and I'm not getting the confirmation emails.  I've checked all possible folders but no email.  

     

    "We've sent a confirmation email to tdeaver@emory.edu. Click on the confirmation link in the email to activate your account.
    If you can't find an email from noreply@rapidminer.com, please check your Spam and Junk mails.

    You can also resend the verification email."

     

    I've clicked the "resend the verification email" link several times over the last couple of days, it says "Success:  Verification email is on the way!", and still no verification email.

     

    Is there somene that can check to see where the process is getting lost?

     

     
  • sgenzer
    sgenzer
    Altair Employee

    hi @tdeaver I'm sorry you're having trouble with your email verification. Please start a chat session either here on the community or on https://rapidminer.com/ They will be able to take care of you!

    Scott

     

Categories