Issue with License

Kiran Purushothama Keshavan

Hi,

I installed the software and followed the email which pointed to this page attached below.

The installed EDEM version keeps crashing before even showing the startup screen.

Need help regarding what I can do to activate my license.

This is the page that I followed to access my license

https://community.altair.com/community/en/getting-started-with-managed-altair-units?id=kb_article_view&sysparm_article=KB0117512&sys_kb_id=9488e5e31b883154c4dfdbd9dc4bcbbd&spa=1

Please advice,
Thanks

 

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Matthieu Pupat

Hello Kiran,

If you do not even see a splash screen this is not a licensing issue. Please open a support case and we will help you.

Thanks,

matthieu