Altair RISE

A program to recognize and reward our most engaged community members

Nominate Yourself Now!

Windows Service fails to start but apps runs fine

If I run the RA (C:\temp\RapidAnalytics\bin\run.bat) things work fine. I can log into the RA web service and things are ok.

If I try to start the Windows service (RapidAnalytics Server service), it will start, then stop and windows will put out the message:"The RapidAnalytics Server service on Local Computer started and then stopped."

The files, boot.log and server.log in C:\temp\RapidAnalytics\server\default\log, are zero bytes--no entries are made.
In C:\temp\RapidAnalytics\bin, the r.lock file is created and run.log gets created with the following two entries:

Starting RapidAnalytics Server [2013-04-16 08:57:53]
Calling C:\temp\RapidAnalytics\bin\run.conf.bat

There are no entries made in either the Application log or System log of the PC.

What troubleshooting steps do I make next?

Find more posts tagged with

AI Studio

Server

Accepted answers

All comments

Marco_Boeck

Hi,

this error is a bit strange, I had this happen to me once as well but the next day it was gone.. Does the problem persist after a reboot?

Regards,
Marco

Sergtour

It's really a strange problem , I think reboot will solve the problem .