S-Timber not working

Milan Marojevic
Milan Marojevic Altair Community Member
edited May 2023 in Community Q&A

Hello everyone,

I recently installed the S-Frame student version, and it seems to be working fine. However, I also need to use S-Timber in conjunction with S-Frame. Unfortunately, I'm encountering an error message that states, "S-Timber 2022.2.0 has encountered a problem. We are sorry for the inconvenience. External component has thrown an exception." I'm presented with two options: Send Error Report and Don't Send.

I'm not certain if the issue arises because I used the same license for both S-Frame and S-Timber. Could this be the problem? Should I submit another application for a separate license for S-Timber, or does having one license cover all programs on the platform?

I'd greatly appreciate any advice or guidance on this issue. Thanks in advance!

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Answers

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited May 2023

    Hi,

    The license file covers both software i.e. Altair S-FRAME and Altair S-TIMBER.

    Can you share the image/screenshot of the error?

    All the troubleshooting steps necessary for student license issues are here - https://altairuniversity.com/altair-student-edition-licensing/ 

     

  • Milan Marojevic
    Milan Marojevic Altair Community Member
    edited May 2023
    Payal Pawar_20288 said:

    Hi,

    The license file covers both software i.e. Altair S-FRAME and Altair S-TIMBER.

    Can you share the image/screenshot of the error?

    All the troubleshooting steps necessary for student license issues are here - https://altairuniversity.com/altair-student-edition-licensing/ 

     

    Hello Payal, thanks for response. Screenshot is in the attachment. I tried several times, by implementing steps on the link but it is not working.

     

  • Matthew_Sauer1
    Matthew_Sauer1
    Altair Employee
    edited May 2023
    Milan Marojevic said:

    Hello Payal, thanks for response. Screenshot is in the attachment. I tried several times, by implementing steps on the link but it is not working.

     

    Hello Milan,

    We have created a Technical Support case for you in our system (CS0459331) to trouble shoot this issue further.

    Please head over to this support case (you likely received an email about the case this morning) for more information.

  • Matthew_Sauer1
    Matthew_Sauer1
    Altair Employee
    edited May 2023
    Matthew Sauer_21269 said:

    Hello Milan,

    We have created a Technical Support case for you in our system (CS0459331) to trouble shoot this issue further.

    Please head over to this support case (you likely received an email about the case this morning) for more information.

    Further to my last message, we found that this issue was resolved after reinstalling S-TIMBER.  S-FRAME seemed to run without issue, which indicated the license was working fine, and a reinstall of S-TIMBER seemed to resolve a potential issue with the original install.

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