S-Frame shows black only in screen

Alex Chou
Alex Chou Altair Community Member
edited June 18 in Community Q&A

Hello,

my S-Frame got a problem (see below), and I cannot see my model but only see black screen. I re-install and remain the same situation.

How can I fix this problem? If you can reply to me ASAP, it would be great because my works are urgent to be done. The other engineers in my office

do not have this problem. Thanks

imageimage

 

Alex

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Answers

  • Matthew_Sauer1
    Matthew_Sauer1
    Altair Employee
    edited June 18

    Hello Alex,

    I hope all is well.

    This issue was encountered by another forum user in the past, and the solution can be found here: https://community.altair.com/community/en?id=community_question&sys_id=89afe7a1db3159d0cfd5f6a4e29619c8

    To summarize, you can navigate to the Options Menu-->Colours and Fonts, and then once that dialogue appears, please press the 'Defaults All' button on the right side of the dialogue.

    image

    This should address your issue.  If not, please let us know.

    Regards,
    Matthew Sauer

    Altair Support

  • Alex Chou
    Alex Chou Altair Community Member
    edited June 18

    Hi Matt, 

    Thank you for your quick response. Now I can see my model, it is great.

    But still some functions are not quite normal.

    For an example, in Geometries window, before, when I click on any item, such as release, support..., from Shortcuts tool bar, I can see this item on my model immediately. But now, after I click on the item, I need to zoom in or zoom out the screen first to allow me to see the item on the model. How can I fix it?

     

    Thanks

  • Matthew_Sauer1
    Matthew_Sauer1
    Altair Employee
    edited June 18
    Alex Chou said:

    Hi Matt, 

    Thank you for your quick response. Now I can see my model, it is great.

    But still some functions are not quite normal.

    For an example, in Geometries window, before, when I click on any item, such as release, support..., from Shortcuts tool bar, I can see this item on my model immediately. But now, after I click on the item, I need to zoom in or zoom out the screen first to allow me to see the item on the model. How can I fix it?

     

    Thanks

    Thanks for the update, Alex.  As for your 2nd item, I'm not sure I follow your description.  Perhaps we can dive a bit deeper with a support case.  Could I ask you to open a support case using the following link?

    https://community.altair.com/community?id=csm_get_help&sys_id=de45c412c312310015519f2974d3ae1b

    This will allow us to dive a bit deeper.

    Regards,
    Matthew Sauer

    Altair Support

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