Not receiving the email with the license file and software download links

gabriel gonzalez ten hoever
gabriel gonzalez ten hoever New Altair Community Member
edited November 2023 in Community Q&A

Hello

 I submitted the Altair Student Edition Request and did not receive an email with the license file and software download links.

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Answers

  • roberto ravaglia
    roberto ravaglia Altair Community Member
    edited November 2023

    me too, i had already a license but i've changed pc so the license won't work

     

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited November 2023

    HI Gabriel,

    We resent the license email to you, please see if you received it.

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited November 2023

    Hi Roberto,

    we resent your license file, but if you have changed your pc you need to request for the license again with the ethernet ID of the new pc

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