Sometimes, Altair Support will ask you to provide debug logs for licensing. This articles gives step by step explanations to provide the required logs on Linux.
- Open a terminal window
- Enter the three following commands:
export ALM_LOG_ENABLED=1
export ALM_LOG_LEVEL=debug
export ALM_LOG_FACILITY=file:/tmp/alm.log
Note: if you do not have write permissions in /tmp choose a different folder where you have write permissions
- Start the application that you cannot get a license for from the command line and reproduce the steps where you experience an unexpected behavior
- Attach the alm.log file located in /tmp or in the directory you setup in step 2 to your support case
