The User Email ID Already Exists.

Priyanka_N
Priyanka_N
Altair Employee
edited November 2023 in Other Discussion & Knowledge

The User Email ID Already Exists.

When you try to add the new user to your account you get the message that the user email Id already exists.

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This happens because the user is already registered to Altair One but is not under the correct account. You will need to reach out to us at hwsupport@altair.com or create a ticket in Altair One under Contact Support. We will move the user to the correct account.

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