Invalid License when using Hosted Altair One credentials

Franco Rizzi

Hello,

I am trying to access to my license in Altair One. I know the credentials are correct and as is an online license, there is no .dat file so I cannot create an Environment Variable. 

Thank you for your help,

Franco

Matthieu Pupat

Hi Matthieu, 

This is the Licence Log

[11/07/22 12:28:45] Releasing features...

[11/07/22 12:28:45] Invalid state for releasing

[11/07/22 12:28:45] Failed to release

[11/07/22 12:28:45] Trying activate features...

[11/07/22 12:28:45] Trying to activate...

[11/07/22 12:28:45] Deactivating features...

[11/07/22 12:28:45] Activating...

[11/07/22 12:28:45] Activating required features

[11/07/22 12:28:47] System Error during checking out: Altair Hosted HyperWorks Units: License error

 

Feature: HyperMesh

Error Code: -40

Error Description:

[LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

 

 

[11/07/22 12:28:48] System Error during checking out: Altair Hosted HyperWorks Units: License error

 

Feature: HyperworksEDU

Error Code: -40

Error Description:

[LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

 

 

[11/07/22 12:28:48] Failed to activate

[11/07/22 12:29:05] Releasing features...

[11/07/22 12:29:05] Invalid state for releasing

[11/07/22 12:29:05] Failed to release

[11/07/22 12:29:05] Trying activate features...

[11/07/22 12:29:05] Trying to activate...

[11/07/22 12:29:05] Deactivating features...

[11/07/22 12:29:05] Activating...

[11/07/22 12:29:05] Activating required features

[11/07/22 12:29:06] System Error during checking out: Altair Hosted HyperWorks Units: License error

 

Feature: HyperMesh

Error Code: -40

Error Description:

[LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

 

 

[11/07/22 12:29:07] System Error during checking out: Altair Hosted HyperWorks Units: License error

 

Feature: HyperworksEDU

Error Code: -40

Error Description:

[LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

 

 

[11/07/22 12:29:07] Failed to activate

Thank you!

Hello,

Your license is an EMEA license and cannot be used from outside of Europe, Africa or Middle East.

Thanks,

Matthieu Pupat