Hello,
I am trying to access to my license in Altair One. I know the credentials are correct and as is an online license, there is no .dat file so I cannot create an Environment Variable.
Thank you for your help,
Franco
Hi Matthieu, This is the Licence Log[11/07/22 12:28:45] Releasing features... [11/07/22 12:28:45] Invalid state for releasing [11/07/22 12:28:45] Failed to release [11/07/22 12:28:45] Trying activate features... [11/07/22 12:28:45] Trying to activate... [11/07/22 12:28:45] Deactivating features... [11/07/22 12:28:45] Activating... [11/07/22 12:28:45] Activating required features [11/07/22 12:28:47] System Error during checking out: Altair Hosted HyperWorks Units: License error Feature: HyperMesh Error Code: -40 Error Description: [LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses [11/07/22 12:28:48] System Error during checking out: Altair Hosted HyperWorks Units: License error Feature: HyperworksEDU Error Code: -40 Error Description: [LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses [11/07/22 12:28:48] Failed to activate [11/07/22 12:29:05] Releasing features... [11/07/22 12:29:05] Invalid state for releasing [11/07/22 12:29:05] Failed to release [11/07/22 12:29:05] Trying activate features... [11/07/22 12:29:05] Trying to activate... [11/07/22 12:29:05] Deactivating features... [11/07/22 12:29:05] Activating... [11/07/22 12:29:05] Activating required features [11/07/22 12:29:06] System Error during checking out: Altair Hosted HyperWorks Units: License error Feature: HyperMesh Error Code: -40 Error Description: [LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses [11/07/22 12:29:07] System Error during checking out: Altair Hosted HyperWorks Units: License error Feature: HyperworksEDU Error Code: -40 Error Description: [LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses [11/07/22 12:29:07] Failed to activateThank you!
Hi Matthieu,
This is the Licence Log[11/07/22 12:28:45] Releasing features...
[11/07/22 12:28:45] Invalid state for releasing
[11/07/22 12:28:45] Failed to release
[11/07/22 12:28:45] Trying activate features...
[11/07/22 12:28:45] Trying to activate...
[11/07/22 12:28:45] Deactivating features...
[11/07/22 12:28:45] Activating...
[11/07/22 12:28:45] Activating required features
[11/07/22 12:28:47] System Error during checking out: Altair Hosted HyperWorks Units: License error
Feature: HyperMesh
Error Code: -40
Error Description:
[LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses
[11/07/22 12:28:48] System Error during checking out: Altair Hosted HyperWorks Units: License error
Feature: HyperworksEDU
[11/07/22 12:28:48] Failed to activate
[11/07/22 12:29:05] Releasing features...
[11/07/22 12:29:05] Invalid state for releasing
[11/07/22 12:29:05] Failed to release
[11/07/22 12:29:05] Trying activate features...
[11/07/22 12:29:05] Trying to activate...
[11/07/22 12:29:05] Deactivating features...
[11/07/22 12:29:05] Activating...
[11/07/22 12:29:05] Activating required features
[11/07/22 12:29:06] System Error during checking out: Altair Hosted HyperWorks Units: License error
[11/07/22 12:29:07] System Error during checking out: Altair Hosted HyperWorks Units: License error
[11/07/22 12:29:07] Failed to activateThank you!
Your license is an EMEA license and cannot be used from outside of Europe, Africa or Middle East.
Thanks,
Matthieu Pupat
Hi Franco,
We will need the full License Log to help you. Please click on License Log and send the full content of the window.
Matthieu
Thank you very much! The settings of my computer were established as "Region" and the timezone somewhere else so it did not work.
