EDEM download button just opens another tab to the downloads page?

Ethan Taylor
Ethan Taylor New Altair Community Member
edited January 23 in Community Q&A

I am attempting to download a free trial of EDEM and yet every time i click on download or even the install instructions it simply opens a new tab back to the downloads page. I tried contacting customer support but I couldn't figure out what to put in the required "account" section, my username or ID or anything I tried didn't work. So my question is, how do I actually get this trial to start downloading?

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Answers

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited January 23

    Hello Ethan,

    It may take a few hours to be able to access downloads. If the issue does not go away, please open a support case and we will look into your issue.

    Thanks,

    Matthieu Pupat

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