Student License activation does not work

Héctor Valentín
Héctor Valentín Altair Community Member
edited September 2022 in Community Q&A

Hi.

I've installed the Hyperworks bundle Student edition (Advanced Modeling & Visualization) plus the CFD Solvers and have been trying to activate my student license just as the tutorials said, and following all the steps of different methods that i could find there (followed this one: https://altairuniversity.com/altair-student-edition-licensing/).

I've tried doing the system environment variable method as well as putting the license file (altair_lic.dat) in the security folder. Before that I've been sure to check that the ethernet ID was the same in my computer and the license file. 

I also wanted to try the method "Activate by using the License Setup Dialog in the tool" described in the previous link but i couldn't find the "license set up window"

 

These are the steps I followed:

-Downloading the installers I needed and the license file (provided by the e-mail from altair)

-Install Hyperworks Desktop student edition and the CFD Solvers just as the method in the following tutorial (skipping the "Set Up Licensing" step: https://www.youtube.com/watch?v=sZJ_1hV_8Ws)

-Once installed, I set up the system environment variable (ALTAIR_LICENSE_PATH) with the license file(altair_lic.dat)

-Tried to launch HyperWorks Desktop 2022 and HyperWorks CFD 2022 but both of them failed and "Error 9" popped

-Moving the license file to the security folder and both editing the system environment variable (as file changed location) or deleting it, "Error 9" doesn't pop anymore but the program won't launch anyway and a message "Hyperworks has encountered an error and must now exit" is prompted and aborts launching.

-Then tried to do the "Activate by using the License Setup Dialog in the tool" method and, as I said before, couldn't find the "license set up window".

-As a last resource, I tried to follow the same method I did at the beginning but without skipping the "Set Up Licensing", and still didn't work ("Error 9" popped, so I copied the license file to the security folder and had the same problem but without the error message, just the "Hyperworks has encountered an error and must now exit" one.

 

I REALLY need help, I've been for a couple of days trying to solve this but just couldn't. Also tried to contact with altair support but when creating a case there's a required information (*) called "Account" and I just don't know what to put in there.

Also, this is my computer info, if it's required to know how to solve the problem:

Computer Model: Custom computer (CPU: AMD Ryzen 5 3600 6-Core Processor 3.59 GHz)

Operating System and Version: Windows 10 Pro 21H1   

Processor Info: AMD Ryzen 5 3600 6-Core Processor 3.59 GHz

Total RAM: 16GB

Graphics Card: Gigabyte Geforce GTX 1660

Other Info: WD Blue SN550 SSD 1TB NVMe M.2 PCIe Gen 3 and Gigabyte B550 Gaming X Motherboard

 

   

Tagged:

Answers

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited September 2022

    Hi,

    This is likely because the executable/s was corrupted on download, and hence you will need to completely uninstall the software and re-download the executables, and it is important first to try deleting the downloaded file and downloading it again and then install again. 

    If you still face issues, to make sure the file is not damaged on download, run an md5 checksum on the downloaded file (google md5 checksum):

    1. Double click / run the Winmd5 checksum executable (download win md5 a freeware from the internet, please note we cannot be responsible for external content and info)
    1. Select the executable by clicking on the Browse button or drag and drop the file into the window

    After running the MD5 checksum on your computer, kindly see if your MD5 checksum value matches with it.

     

  • Héctor Valentín
    Héctor Valentín Altair Community Member
    edited September 2022
    Payal Pawar_20288 said:

    Hi,

    This is likely because the executable/s was corrupted on download, and hence you will need to completely uninstall the software and re-download the executables, and it is important first to try deleting the downloaded file and downloading it again and then install again. 

    If you still face issues, to make sure the file is not damaged on download, run an md5 checksum on the downloaded file (google md5 checksum):

    1. Double click / run the Winmd5 checksum executable (download win md5 a freeware from the internet, please note we cannot be responsible for external content and info)
    1. Select the executable by clicking on the Browse button or drag and drop the file into the window

    After running the MD5 checksum on your computer, kindly see if your MD5 checksum value matches with it.

     

    Great! with win md5 I can get the MD5 checksum value of the file I have in my computer, but how do I get the MD5 checksum value of the "original" or "correct" file in order to verify? 

    Thanks

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited September 2022
    Héctor Valentín said:

    Great! with win md5 I can get the MD5 checksum value of the file I have in my computer, but how do I get the MD5 checksum value of the "original" or "correct" file in order to verify? 

    Thanks

    Hi

    Can you share the MD5 checksum value of your file here?

    Which version of the software are you using?

  • Dr Y
    Dr Y New Altair Community Member
    edited September 2022

    I'm having the same problem.

    I've even tried uninstalling and reinstalling the software per Payal's suggestion, but I keep getting the same error. It keeps popping up Error 9 and "Invalid License." 

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited September 2022
    Dr Y said:

    I'm having the same problem.

    I've even tried uninstalling and reinstalling the software per Payal's suggestion, but I keep getting the same error. It keeps popping up Error 9 and "Invalid License." 

    Hi

    All the troubleshooting steps necessary for student license issues are here - https://altairuniversity.com/altair-student-edition-licensing/

    Please let us know here if the issue persists.

  • Dr Y
    Dr Y New Altair Community Member
    edited September 2022
    Payal Pawar_20288 said:

    Hi

    All the troubleshooting steps necessary for student license issues are here - https://altairuniversity.com/altair-student-edition-licensing/

    Please let us know here if the issue persists.

    Hi Payal, 

    At this point, I've read the troubleshooting instructions about a dozen times.

    I'm in the same boat as Hector. The steps I've tried are:

    • Ensuring the license file is .dat and not .dat.dat or missing the .dat extension.
    • Placing the license file in the security folder.
    • Placing the license file in a different folder and pointing to that.
    • Creating an environmental variable under both the system and the user (individually and together).
    • Triple checking my ethernet ID and comparing it to what is listed in the license file (they match).
    • Redownloading and reinstalling the software. 
    • I've never used the Cloud licensing, so I cannot perform the step listed in troubleshooting for disabling cloud licensing. 
    • Praying to the licensing gods.

    In every instance, I keep getting this same error log.

    ----

    [09/23/22 09:51:37] Releasing features...

    [09/23/22 09:51:37] Invalid state for releasing

    [09/23/22 09:51:37] Failed to release

    [09/23/22 09:51:37] Trying activate features...

    [09/23/22 09:51:37] Trying to activate...

    [09/23/22 09:51:37] Deactivating features...

    [09/23/22 09:51:37] Activating...

    [09/23/22 09:51:37] Activating required features

    [09/23/22 09:51:37] System Error during checking out: Altair License Manager: License error

     

    Feature(s): GlobalZoneAM, HyperWorks, HWHyperMesh

    Error Code: 9

    Error Description:

    Feature not found

     

    Feature: HyperMesh

    Error Code: 9

    Error Description:

    [LOCAL] C:/Program Files/Altair/2022-edu/hwdesktop/../security/altair_lic.dat - (Err: 9) Feature not found

     

    License Path: C:/Program Files/Altair/2022-edu/hwdesktop/../security/altair_lic.dat;C:\Program Files\Altair\2022-edu\security

     

    Altair Hosted HyperWorks Units: License error

     

    Feature: HyperMesh

    Error Code: -40

    Error Description:

    [LicID -1] (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

     

     

    [09/23/22 09:51:38] System Error during checking out: Altair License Manager: License error

     

    Feature(s): GlobalZoneAM, HyperworksEDU

    Error Code: 9

    Error Description:

    Feature not found

     

    Feature: HyperworksEDU

    Error Code: 9

    Error Description:

     

     

    License Path: C:/Program Files/Altair/2022-edu/hwdesktop/../security/altair_lic.dat;C:\Program Files\Altair\2022-edu\security

     

    Altair Hosted HyperWorks Units: License error

     

    Feature: HyperworksEDU

    Error Code: -40

    Error Description:

    [LicID -1] (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

     

     

    [09/23/22 09:51:38] Failed to activate

    [09/23/22 09:53:05] Releasing features...

    [09/23/22 09:53:05] Invalid state for releasing

    [09/23/22 09:53:05] Failed to release

    [09/23/22 09:53:05] Trying activate features...

    [09/23/22 09:53:05] Trying to activate...

    [09/23/22 09:53:05] Deactivating features...

    [09/23/22 09:53:05] Activating...

    [09/23/22 09:53:05] Activating required features

    [09/23/22 09:53:05] System Error during checking out: Altair License Manager: License error

     

    Feature(s): GlobalZoneAM, HyperWorks, HWHyperMesh

    Error Code: 9

    Error Description:

    Feature not found

     

    Feature: HyperMesh

    Error Code: 9

    Error Description:

    [LOCAL] C:/Program Files/Altair/2022-edu/hwdesktop/../security/altair_lic.dat - (Err: 9) Feature not found

     

    License Path: C:/Program Files/Altair/2022-edu/hwdesktop/../security/altair_lic.dat;C:\Program Files\Altair\2022-edu\security

     

    Altair Hosted HyperWorks Units: License error

     

    Feature: HyperMesh

    Error Code: -40

    Error Description:

    [LicID -1] (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

     

     

    [09/23/22 09:53:06] System Error during checking out: Altair License Manager: License error

     

    Feature(s): GlobalZoneAM, HyperworksEDU

    Error Code: 9

    Error Description:

    Feature not found

     

    Feature: HyperworksEDU

    Error Code: 9

    Error Description:

     

     

    License Path: C:/Program Files/Altair/2022-edu/hwdesktop/../security/altair_lic.dat;C:\Program Files\Altair\2022-edu\security

     

    Altair Hosted HyperWorks Units: License error

     

    Feature: HyperworksEDU

    Error Code: -40

    Error Description:

    [LicID -1] (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

     

     

    [09/23/22 09:53:06] Failed to activate

     

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited September 2022
    Dr Y said:

    Hi Payal, 

    At this point, I've read the troubleshooting instructions about a dozen times.

    I'm in the same boat as Hector. The steps I've tried are:

    • Ensuring the license file is .dat and not .dat.dat or missing the .dat extension.
    • Placing the license file in the security folder.
    • Placing the license file in a different folder and pointing to that.
    • Creating an environmental variable under both the system and the user (individually and together).
    • Triple checking my ethernet ID and comparing it to what is listed in the license file (they match).
    • Redownloading and reinstalling the software. 
    • I've never used the Cloud licensing, so I cannot perform the step listed in troubleshooting for disabling cloud licensing. 
    • Praying to the licensing gods.

    In every instance, I keep getting this same error log.

    ----

    [09/23/22 09:51:37] Releasing features...

    [09/23/22 09:51:37] Invalid state for releasing

    [09/23/22 09:51:37] Failed to release

    [09/23/22 09:51:37] Trying activate features...

    [09/23/22 09:51:37] Trying to activate...

    [09/23/22 09:51:37] Deactivating features...

    [09/23/22 09:51:37] Activating...

    [09/23/22 09:51:37] Activating required features

    [09/23/22 09:51:37] System Error during checking out: Altair License Manager: License error

     

    Feature(s): GlobalZoneAM, HyperWorks, HWHyperMesh

    Error Code: 9

    Error Description:

    Feature not found

     

    Feature: HyperMesh

    Error Code: 9

    Error Description:

    [LOCAL] C:/Program Files/Altair/2022-edu/hwdesktop/../security/altair_lic.dat - (Err: 9) Feature not found

     

    License Path: C:/Program Files/Altair/2022-edu/hwdesktop/../security/altair_lic.dat;C:\Program Files\Altair\2022-edu\security

     

    Altair Hosted HyperWorks Units: License error

     

    Feature: HyperMesh

    Error Code: -40

    Error Description:

    [LicID -1] (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

     

     

    [09/23/22 09:51:38] System Error during checking out: Altair License Manager: License error

     

    Feature(s): GlobalZoneAM, HyperworksEDU

    Error Code: 9

    Error Description:

    Feature not found

     

    Feature: HyperworksEDU

    Error Code: 9

    Error Description:

     

     

    License Path: C:/Program Files/Altair/2022-edu/hwdesktop/../security/altair_lic.dat;C:\Program Files\Altair\2022-edu\security

     

    Altair Hosted HyperWorks Units: License error

     

    Feature: HyperworksEDU

    Error Code: -40

    Error Description:

    [LicID -1] (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

     

     

    [09/23/22 09:51:38] Failed to activate

    [09/23/22 09:53:05] Releasing features...

    [09/23/22 09:53:05] Invalid state for releasing

    [09/23/22 09:53:05] Failed to release

    [09/23/22 09:53:05] Trying activate features...

    [09/23/22 09:53:05] Trying to activate...

    [09/23/22 09:53:05] Deactivating features...

    [09/23/22 09:53:05] Activating...

    [09/23/22 09:53:05] Activating required features

    [09/23/22 09:53:05] System Error during checking out: Altair License Manager: License error

     

    Feature(s): GlobalZoneAM, HyperWorks, HWHyperMesh

    Error Code: 9

    Error Description:

    Feature not found

     

    Feature: HyperMesh

    Error Code: 9

    Error Description:

    [LOCAL] C:/Program Files/Altair/2022-edu/hwdesktop/../security/altair_lic.dat - (Err: 9) Feature not found

     

    License Path: C:/Program Files/Altair/2022-edu/hwdesktop/../security/altair_lic.dat;C:\Program Files\Altair\2022-edu\security

     

    Altair Hosted HyperWorks Units: License error

     

    Feature: HyperMesh

    Error Code: -40

    Error Description:

    [LicID -1] (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

     

     

    [09/23/22 09:53:06] System Error during checking out: Altair License Manager: License error

     

    Feature(s): GlobalZoneAM, HyperworksEDU

    Error Code: 9

    Error Description:

    Feature not found

     

    Feature: HyperworksEDU

    Error Code: 9

    Error Description:

     

     

    License Path: C:/Program Files/Altair/2022-edu/hwdesktop/../security/altair_lic.dat;C:\Program Files\Altair\2022-edu\security

     

    Altair Hosted HyperWorks Units: License error

     

    Feature: HyperworksEDU

    Error Code: -40

    Error Description:

    [LicID -1] (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

     

     

    [09/23/22 09:53:06] Failed to activate

     

    If you still face issues, to make sure the file is not damaged on download, run an md5 checksum on the downloaded file (google md5 checksum):

    1. Double click / run the Winmd5 checksum executable (download win md5 a freeware from the internet, please note we cannot be responsible for external content and info)
    1. Select the executable by clicking on the Browse button or drag and drop the file into the window

    After running the MD5 checksum on your computer, kindly see if your MD5 checksum value matches with it.

    After performing the above steps,

    Can you share the MD5 checksum value of your file here?

    Which version of the software are you using?

     

  • Dr Y
    Dr Y New Altair Community Member
    edited September 2022

    I figured it out! 

    It's throwing the error when I try to open the software when I'm logged into the computer via VPN. I'm a Mac user, so I typically install all my Windows-based software on a Dell in my lab and just remote into it to use SolidWorks, nTopology, etc. I guess the type of license I got doesn't allow me to do that for HyperWorks. 

    But I went into the lab in person to troubleshoot and it worked just fine. Problem solved.

    On to the next question, Payal, is there a way to update my license to allow me to remote in? 

    Hopefully, this answers some other people's questions too. 

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