segmentation error in hypermesh

Altair Community Member
Updated by Jun Hur_20653
Hello,
I have a segmentation error, when I just drag in Hypermesh(Hyperwork).
I have removed the settings as instructed, but it doesn't seem to work for me.
It constantly says 'A segmentation error occurred. Do you want to save your model?'.
What should I do?
Is there any other way to get rid of this error?
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Altair Community Member
Updated by hemanth kollipara_20292
Hello,
To remove the tempory files did you use the HyperWorksWindowsCleanup.bat?
Do you have the same behaviour if you use File > Open ?
Regards,
Marine
Hi I have installed hypermesh 2023 version and this problem is occuring for importing a CAD model/step file. What can i do I tried removing the .altair files, hmmenu file etc but nothing is working.

Altair Community Member
Updated by hemanth kollipara_20292
Hi were you able to sort the problem? If so how did you do??
Hello,
To remove the tempory files did you use the HyperWorksWindowsCleanup.bat?
Do you have the same behaviour if you use File > Open ?
Regards,
Marine