Error while opening the software

Prakash .

Unable to open and use software as it shows an error :Wrong number of tokens in "RegisterReportsLog" at line 683.

Adriano_Koga

I've never seen this kind of error.

What kind o f license do you have?

Are you a full-customer? or are you using student edition?

Can you give more details?

 

If you are a full-customer, I'd suggest you to contact your local support of Altair.

Prakash .

Adriano A. Koga_21884 said:

I've never seen this kind of error.

What kind o f license do you have?

Are you a full-customer? or are you using student edition?

Can you give more details?

 

If you are a full-customer, I'd suggest you to contact your local support of Altair.

It is a students licence

Adriano_Koga

Prakash . said:

It is a students licence

maybe your installation got corrupted during download, or soemthing like that.

Can you try downloading and re-installing it again? Also using 'check-sum' to check your installer integrity would be nice. There are a few topics around here showing how to compare check sum. of your file

Rahul_P1

HI

This is likely because the executable/s was corrupted on download, and hence you will need to completely uninstall the software and redownload the executables, and It is important first to try deleting the downloaded file and downloading it again and then install again. I am also attaching alternate links to download if necessary,

If you still face issues, to make sure the file is not damaged on download, run an md5 checksum on the downloaded file (google md5 checksum):

1. Double click / run the Winmd5 checksum executable (download win md5 a freeware from the internet, please note we cannot be responsible for external content and info)

1. Select the executable by clicking on the Browse button or drag and drop the file into the window
2. After running the MD5 checksum on your computer, kindly see if your MD5 checksum value matches the one here:a60e6c3dea8b8390c9152d6c5de81fc9

Prakash .

Rahul Ponginan_22560 said:

HI

This is likely because the executable/s was corrupted on download, and hence you will need to completely uninstall the software and redownload the executables, and It is important first to try deleting the downloaded file and downloading it again and then install again. I am also attaching alternate links to download if necessary,

If you still face issues, to make sure the file is not damaged on download, run an md5 checksum on the downloaded file (google md5 checksum):

1. Double click / run the Winmd5 checksum executable (download win md5 a freeware from the internet, please note we cannot be responsible for external content and info)

1. Select the executable by clicking on the Browse button or drag and drop the file into the window
2. After running the MD5 checksum on your computer, kindly see if your MD5 checksum value matches the one here:a60e6c3dea8b8390c9152d6c5de81fc9

The MD5 checksum value is same as mentioned but the issue remains

Rahul_P1

Prakash . said:

The MD5 checksum value is same as mentioned but the issue remains

HI, 

Please try after deleting settings files as explained here - https://community.altair.com/community?id=community_question&sys_id=044688761b2bd0908017dc61ec4bcb69 especially .altair and xformation folders,

Please follow all the troubleshooting tips here and ensure ethernet ID is correct - https://altairuniversity.com/altair-student-edition-licensing/ 

please tell us if you are using the student edition and if you face the same error with other tools etc.