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HyperStudy FluxMotor Error "FmHidenException: System error#12"

Hi,

I don't understand the reason of the following error: "FmHidenException: System error#12". It appears when I try to run a FluxMotor 2021 model from HyperStudy 2021.2. Please take a look to attached documents.

The FluxMotor model works correctly if I run the simulation outside HyperStudy.

When I run the same HyperStudy study in a different workstation, It works correctly.

Best regards,

Riccardo

task__exe_err.txt

task__exe_stderr.txt

task__exe_stdout.txt

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FluxMotor

HyperStudy

v2021.2

Accepted answers

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Diana_38240

Hello Riccardo,

Thanks for contacting us. I'm Diana and will help you with your request.

Would it be possible to share the study archive (*.hstx file) so that I can run it on my side and try to reproduce it?

If you prefer you can post a ticket through the support? I'll take it from there.

Best regards,

Diana

Riccardo Traversari

Hi Diana,

I'm going to post a ticket. Could you provide to me the support service link?

Thanks!

Best regards,

Riccardo

Diana_38240

Hi Diana,

I'm going to post a ticket. Could you provide to me the support service link?

Thanks!

Best regards,

Riccardo

Hi Riccardo,

You can submit it directly from the Community page. Please join the archive (*.hstx), from menu File-->Export or Save

Contact support

Best regards,

Diana

Diana_38240

Hi Riccardo,

You can submit it directly from the Community page. Please join the archive (*.hstx), from menu File-->Export or Save

Contact support

Best regards,

Diana

Hi Riccardo,

Just wanted to check if this was solved? Did you contact the support?

Regards,

Diana