Unable to create any clients. Check the license file.

Rahul_P1
Rahul_P1
Altair Employee
edited October 2020 in Community Q&A

Hello,

I have the Problem that my Hyperworks is not running anymore.
I runs perfectly the time ago, but now it its not running and displaying me the error you can see in the subject line.
I also have added a file 'error.JPG', where you can see what Hyperworks is telling me.

Can you help me?

Thanks for your Support!
rt4e1-error.JPG

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited August 2014

    Hi,

    please additionally check your computers Host ID, by using the almutil -hostid application from the Start --> Altair --> Tools Menu (see image below).

    The listed Host ID should match the ID which is mentioned in your license file (6236DD03A21A)

    If the HOST ID above is not listed after using the almutil tool, the license file will not work on your computer. There might be several reasons:
    - The Ethernet (LAN or W-LAN) card in your computer has been deactivated
    - The HOST ID of your hardware has changed by exchanging a motherboard or an ethernet card in your computer
    - Your software order has been placed from a different PC / Laptop than the one you are using right now

    If the Host ID and License ID does not match, you can either try to reactivate all Ethernet Cards in your computer.

    Kind Regards
    Jan Grasmannsdorf

    q1803-Clipboard02.jpg

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited August 2014

    Hi,

    that how it looks like, the needed hostid is not listed.
    But all ethernet cards are activated.

    Maybe the problem is, that the hostid from the license is from a virtual ethernet port and this hostid has changed now.

    Is it possible to change the hostid of the license?

    2v9m2-Unbenannt.png

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited August 2014

    It looks like the Host ID is from a 'Virtual Microsoft Adapter for WiFi' (4th from the top in your list).
    To change the HOST-ID to a physical device, please re-order the student edition in the online store and enter the Host ID from the Ethernet or W-Lan card during your order. I will approve the new order and you can then download a new license file.

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