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HyperWorks 12.0 download not enabled for my account

Rahul_P1

Hi,

My name is Mark and I am a senior mechanical engineering student at the Olin College of Engineering. I have been working with Tiffany Leiman to get HyperShape and Inspire up and running in our workspace. I created an account with the same e-mail that she had been contacting me with and received the error that is the subject of this thread. She recommended I post here and would love some assistance.

Thanks!
Mark

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Rahul_P1

Hi Mark,

This is the right forum for all academic queries,

Can you tell me which portal you are logging into?

Is it the Altair client center - http://www.altairhyperworks.com/ClientCenterLoginForm.aspx?from_page=ProductLanding.aspx
or is it Altair connect - https://connect.altair.com/CP/home.html

Can you paste an image of the error? (In this forum, you will need to click on reply > and browse to your image using the image uploader at the bottom)

You mention your email, is it your university email ID? by that I mean is the official email Id with your university name in the email address such as olin.edu?

Rahul_P1

Hi Rahul,

I tried to log into the link that sales gave me. It redirects to Altair Connect. Image attached.

The e-mail I have been contacting sales with is my official educational e-mail address,mark.muraoka@students.olin.edu.

Thanks for your help.

Mark

Rahul_P1

Hi Mark,

please try and log into the client center and you can download the software from there,
Are you unable to log into the client center? Just go to Altair HyperWorks.com > support > client center

Then click on products > log in (or register and then log in)

Then click on Hypershape CATIA (or any other product you are interested in)