License does not match the version

Rahul_P1
Rahul_P1
Altair Employee
edited October 2020 in Community Q&A

From mail to EDU support

' already installed hyper works 12 with licence for windows 7 64 bit. But it says licence not matches for this version when i run this. So help me in this '

Kuber

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited August 2014

    Hi Kuber,

    Exactly what is the error you see when you start hyperworks?

    Can you please make sure you have requested for a 12.0 license file and not a 11.0 license file?

    When you open the license file in a text editor you will see a version line , make sure it says 12.0 and not 11.0 like below.

    Next you need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

    Again when you open the license file in a text editor you will see an Ethernet address there in a line that says 'ETHERNET =

    The Ethernet ID is the id of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

    Please check your computer’s Ethernet address, by using the almutil -hostid application from the Start > Altair > Tools > Admin tools Menu
    The listed Host ID should be used to generate the license file.

    You can also find it by running ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

    Alternatively run getmac in command window to find out available Ethernet addresses

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