In Starting HyperWorks with the new GUI.

Andrew Cave
Andrew Cave New Altair Community Member
edited November 2023 in Community Q&A

In Starting HyperWorks with the new GUI I get the following error message 'HyperWorks has encountered an error and must close'. How do I resolve this issue?

I have installed both 2020 and 2022.3 on my Windows 10 laptop and both come up with the above message while attempting to start using the new HyperWorks GUI.

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Answers

  • Jason_Craanen
    Jason_Craanen
    Altair Employee
    edited November 2023

    Hello,

    Does Legacy open fine?

    If yes, it is possible an update to another software (such as webex) is causing an issue with Hyperworks writing to the boost_process folder.

    You can check this by shutting down webex and trying again. 

    The Hypermesh 2023 version should not exhibit this behavior anymore.

    thanks

    jason

  • Andrew Cave
    Andrew Cave New Altair Community Member
    edited November 2023

    Thanks. That solved the issue, it was Webex. Version 2023 is now installed and opens without an issue.

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