License activation

Angelo Ververken.
Angelo Ververken. New Altair Community Member
edited October 2023 in Community Q&A

Hello, 

Hope you are good?

I payed my THEA license for sketchup. I could valid my account in Sketchup, and work 2 hours on it. 

After 2 hours i was disconnected, and now it's not possible anymore to activate my account. 

What is wrong with that, please can you give me feedback about that? 

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Answers

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited October 2023

    Hello,

    We will follow up on the support cases you have opened.

    Thanks,

    Matthieu Pupat

  • Angelo Ververken.
    Angelo Ververken. New Altair Community Member
    edited October 2023

    Hello Mathieu, 

    The problem is already solved. 

    I reached your collegues from Greece Mr Papadopoulos Sotorios. He was supporting me and give me the perfect advice to connect. So the connection is clear now. 

    Thanks to follow up. 

     

     

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