Flux frequent crash

Luong Xuan Truong

Hi,

I have some problems using Flux. Every time I zoom in to select components, the program crash without any notice.

Have anyone here experienced the same problem?

Thank you,

Truong.

Letizia_Ferrara

Hello Luong Xuan Truong,

Thanks for contacting us.

The problem could be due to the graphic card.

Which Flux version are you using and which graphic card you have installed on your machine?

Please check that you are using the non-integrated graphic card and try to update the driver.

Please, let us know if the problem persists.

Thank you and best regards,

Letizia

 

 

Luong Xuan Truong

Letizia Ferrara_21767 said:

Hello Luong Xuan Truong,

Thanks for contacting us.

The problem could be due to the graphic card.

Which Flux version are you using and which graphic card you have installed on your machine?

Please check that you are using the non-integrated graphic card and try to update the driver.

Please, let us know if the problem persists.

Thank you and best regards,

Letizia

 

 

I am using Flux 2021.2 and the graphic card is Nvidia RTX 3080. I also update the drivers but the problem still persists.

Best regards.

Letizia_Ferrara

Hello Luong Xuan Truong,
Which operating system you have?
Please check if the hardware is compliant at the requirements that you can find at the following page: https://2021.help.altair.com/2021.2/flux/Flux/Help/english/InstallationGuide/topics/installation_guide_Contents.htm.
You can also try to free up disk space.

To solve the problem in the faster way, I suggest to install the last Flux version available on our website: https://altairone.com/
With this version. you can open all the models you built with previous versions.

If the problem persists, I suggest to open a ticket in the support section; we could arrange a meeting in order to better understand the reason and fix the problem.
Please let me know.
Best regards,
Letizia

Luong Xuan Truong

Letizia Ferrara_21767 said:

Hello Luong Xuan Truong,
Which operating system you have?
Please check if the hardware is compliant at the requirements that you can find at the following page: https://2021.help.altair.com/2021.2/flux/Flux/Help/english/InstallationGuide/topics/installation_guide_Contents.htm.
You can also try to free up disk space.

To solve the problem in the faster way, I suggest to install the last Flux version available on our website: https://altairone.com/
With this version. you can open all the models you built with previous versions.

If the problem persists, I suggest to open a ticket in the support section; we could arrange a meeting in order to better understand the reason and fix the problem.
Please let me know.
Best regards,
Letizia

Hello Letizia,

Thank you for the suggestion. The current license that I'm using only allows for software up to 2021 versions and my computer is decent enough for the requirements. It would be helpful if you help me with the meeting arrangement.

Best regards,

Truong.

Letizia_Ferrara

Hello Luong Xuan Truong,
Did the previous versions have the same behavior?

Could you better specify the problem? When it appears and what happens? Did you get any error messages? You can check in the log file present in the working folder.

You can ask to your account manager to update the license.

Otherwise, as I told the faster way is to reinstall the version and if you still need help you can create a new support ticket and we could arrange a meeting.

As for the requirements, I'm sure your computer is decent enough, but for example, Windows 11 was not tested with this version.

Please let me know.

Regards,

Letizia

Luong Xuan Truong

Letizia Ferrara_21767 said:

Hello Luong Xuan Truong,
Did the previous versions have the same behavior?

Could you better specify the problem? When it appears and what happens? Did you get any error messages? You can check in the log file present in the working folder.

You can ask to your account manager to update the license.

Otherwise, as I told the faster way is to reinstall the version and if you still need help you can create a new support ticket and we could arrange a meeting.

As for the requirements, I'm sure your computer is decent enough, but for example, Windows 11 was not tested with this version.

Please let me know.

Regards,

Letizia

Hello Letizia,

Yes other versions have the same error. When I zoom in on objects and select things for some minutes, the program suddenly shut down. There is no error message and an error log file appear in the working folder, also the GPU behaves differently. I have attached the image and the error log file below.

For the OS, my computer uses Windows 10.

Best regards,

Truong.

Letizia_Ferrara

Hello Luong Xuan Truong,

We definitely need to arrange a meeting to understand the problem.

Please open a new ticket in the support section and share your availability.

(https://altairone.com/Marketplace --> Login --> Community & Support --> Contact support).

Regards,

Letizia

Luong Xuan Truong

Letizia Ferrara_21767 said:

Hello Luong Xuan Truong,

We definitely need to arrange a meeting to understand the problem.

Please open a new ticket in the support section and share your availability.

(https://altairone.com/Marketplace --> Login --> Community & Support --> Contact support).

Regards,

Letizia

Hello Letizia,

I opened the ticket. Thank you for your help.